Tyler Caruso

Work History

AT&T

05.2022 - Current

Lead 20 admins, manage $100M in assets across 21 states, enhance efficiency, improve customer service.
Train staff with innovative visuals, handle 2000+ requests daily, ensure 1-day request resolution.
Collaborate with stakeholders, streamline processes, enhance productivity, boost customer satisfaction
Spearhead customer communication improvements, enhancing request handling capacity by 200+ daily through strategic process innovations.
Optimized resource allocation, leading to measurable cost reductions while maintaining high customer satisfaction levels.
Implemented data-driven strategies that significantly improved service efficiency and reduced downtime.
Fostered cross-departmental partnerships, streamlining communication and aligning goals for enhanced operational success.

AT&T

05.2018 - 05.2022

Enhanced DirecTV/U-verse experience, ranked top 40 in Northeast within 6 months.
Built customer relationships, sold wireless products, ranked 7th in OH/PA with 123% goal in 2019.
Mentored new hires, led sales calls, maintained $10,000 inventory, fostering team growth. Adapted to COVID-19, achieved 115.89% of goals in 2020, promoted integrated solutions.
Prospected diverse clients, exceeded sales targets, drove team success.
Analyzed market trends to optimize sales strategies, leading to significant revenue growth and improved client retention.
Developed creative sales tactics that effectively addressed customer needs, resulting in substantial increases in client engagement.
Provided expert guidance to team members, fostering a supportive environment that enhanced collective performance and morale.

AT&T

01.2015 - 05.2018

Led sales team to exceed targets with a 12%-15% close rate, surpassing 9% goal. Trained staff in sales of various products, enhancing team proficiency.
Managed inventory and ensured accurate daily phone counts.
Conducted daily coaching and role plays to improve team performance.
Handled HR duties and implemented effective training methods.
Drove team to exceed sales goals, achieving up to a 15% close rate, surpassing targets by enhancing product knowledge and customer engagement.
Fostered a supportive environment, leading daily coaching to boost team morale and effectiveness, resulting in improved sales performance.
Optimized inventory management with precise phone counts, ensuring stock availability and contributing to seamless store operations.

Solis-Tek

10.2014 - 01.2015

Managed Northeast region and expanded into Ohio, Michigan, DC, Maryland, and Northern Virginia.
Opened new accounts by visiting 5-8 stores daily, achieving sales between $3,000-$15,000.
Increased client base through strategic cold calls and in-person store visits.
Participated in trade shows to enhance brand visibility and foster client relationships.
Delivered product education to store staff, securing new accounts and boosting sales.
Expanded market reach in Northeast by strategically opening new accounts, leveraging cold visits, and increasing sales volume in 200 stores.
Achieved significant growth by securing high-value sales, averaging $3,000-$15,000 per transaction, through product education and relationship building.

J.B. Robinson Jewelers

08.2012 - 10.2012

Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Developed strong customer relationships utilizing active listening to increase client satisfaction and drive sales.

Radioshack

09.2009 - 07.2012

Managed a team of 5, achieving consistent monthly sales growth and top regional rankings.
Surpassed cell phone sales records, selling 55 units in a month at a historically lower- performing store.
Led store to top 100 in sales plan with 60.3% sales gain and 86.9% postpaid gain among 4500 stores.
Handled scheduling, hiring, loss prevention, and HR, contributing to store's operational success.
Boosted sales performance by leading a team to exceed monthly targets, achieving top 100 store status with significant sales and postpaid gains.
Enhanced operational efficiency by managing scheduling, hiring, and training, resulting in multiple team members advancing to management roles.