Tyler Castro
Fort Lauderdale
Summary
Engaging digital workshop coach and IT educator with a passion for empowering communities through technology. Specialized in delivering high-impact workshops on digital literacy and IT fundamentals, with a focus on bridging the digital divide for diverse learners. Certified Florida Ready to Work Soft Skills trainer and CompTIA A+ trainer, dedicated to coaching students through career readiness and professional, technical transitions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Digital Workshop Coach
Cr8tive Dev Software
01.2024 - Current
- Facilitate foundational IT workshops at the Urban League, covering basic computer operations, internet usage, and cybersecurity essentials.
- Expertly translate complex technical concepts into easily digestible lessons for non-technical audiences.
- Serve as a lead trainer for entry-level IT certifications, including CompTIA A+ and Tech+ preparation.
- Create hands-on exercises for safe web navigation, digital privacy, and phishing email detection.
- Utilize Florida Ready to Work methodologies to coach students on workplace excellence and career readiness.
- Facilitated workshops to enhance team collaboration and communication skills.
IT Specialist
Broward College
10.2023 - Current
- Provide comprehensive hardware, software, and network support to over 300 staff, 200 faculty members, and 5,000 students.
- Manage student data, perform MFA administration, and execute system re-imaging for laptops and towers to the latest operating systems.
- Resolve complex tickets using Active Directory, TeamDynamix, and Slack to maintain high quality-of-service standards.
- Head technology projects for Continuing Education, and optimize data collection at YMCA locations through custom queueless surveys.
- Help with IT device asset management inventory for CMC Broward College.
Tax Preparer
SB&BC
01.2016 - Current
- Represented clients under IRS audits to ensure compliance with federal tax laws.
- Protected sensitive client information using encryption and educated coworkers on phishing awareness.
- Analyzed liabilities and deductions according to relevant tax codes and communicated with state/federal agencies.
Chiropractic Assistant/Receptionist
Good Health Medical Rehab
Lauderhill
07.2022 - 01.2023
- Protected Health Information (PHI) in strict accordance with HIPAA laws.
- Ensured patient data was stored securely in both physical and digital formats.
Education
Bachelor of Science - Cybersecurity and Information Assurance
WGU (Western Governors University)
12-2027
Skills
- Active Directory
- DNS
- Virtualization
- Windows
- Android
- Juniper
- Agile
- Scrum
- Miro
- Smartsheets
- Microsoft Teams
- Slack
- Team Dynamix
- Adobe
- Canva
- Career readiness
- Technical training
- phishing awareness instruction
- Cybersecurity fundamentals
- IT support
- Project management
Certification
- CompTIA: Project+, A+
- Cybersecurity: ISC2 Certified Cybersecurity, Google Cybersecurity
- Professional: Florida Ready To Work Soft Skills, Scrum, Google AI Essentials
- Specialized: Smartsheet Essential, Certified CASAS Proctor, State of Florida IT Pre-Apprenticeship Certificate
Timeline
Digital Workshop Coach
Cr8tive Dev Software
01.2024 - Current
IT Specialist
Broward College
10.2023 - Current
Chiropractic Assistant/Receptionist
Good Health Medical Rehab
07.2022 - 01.2023
Tax Preparer
SB&BC
01.2016 - Current
Bachelor of Science - Cybersecurity and Information Assurance
WGU (Western Governors University)