Tyler C. Drummond

Hehs

• Monitors facility reporting metrics pertaining to service, safety, cost, and quality on a daily basis.
• Investigates potential performance issues and addresses them with Business Contacts and Authorized Officers (BC/AOs).
• Reviews inaccuracies in generated reports with appropriate parties and ensures errors are corrected in the systems.
• Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs), and temporary agency employees regarding day-to-day operations.
• Investigates customer service complaints and communicates resolved issues with customers directly.
• Escalates unresolved issues with BC/AOs to appropriate management.
• Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets.
• Creates and maintains files for company and vendor equipment, ensuring all relevant documents are accurate and up to date.
• Assists in the development and implementation of corrective action plans for discrepancies found in Business Control Self Assessment (BCSA) tests.
• Performs other duties as assigned.
• Overses our network 2.0 Express sort operation, implementing innovative ideas and processes to enhance efficiency.

• Audited all incoming vehicles for code compliance, processed HazMats and Internationals
• Processed returns, corrected incorrect addresses, and handled damages
• Educated drivers on codes, provided end-of-day process instructions for delivery scanners, handled customer inquiries, counter-delivered packages to customers, and managed daily reports
• Documented issues for morning team awareness, ensuring seamless terminal operations
• Submitted the PSD plan every night to give contractors accurate visibility on the volume that we would be handling the next day

• Unloaded inbound trailers, provided assistance as needed, and loaded large packages onto tuggers
• Operated in the sort tower
• Mentored new hires

• Managed 21 delivery drivers covering 13 routes, overseeing scheduling and safety programs
• Implemented route optimization strategies, resulting in reduced fuel costs by utilizing DRO
• Conducted safety audits, managed vehicle maintenance, was responsible for Schedule B, MMRS, QVI’S, FAI and ensured compliance with Department of Transportation regulations
• Led the hiring process, ensuring efficiency through First Advantage, Everify, and maintaining high employee standards while prioritizing customer service excellence
• Trained every driver, BC and package handler I hired through first advantage
• Made sure all new equipment was installed on delivery vehicles by the deadlines given to us from FedEx

• Oversaw a team of 40 drivers, managed route assignments, and resolved customer disputes
• Enhanced delivery efficiency through route optimization utilizing the DRO program
• Ensured vehicle maintenance and compliance, conducting inspections that resulted in a reduction in vehicle downtime
• Hold drivers accountable that were not providing the customer service that I expect

• Loaded delivery trucks, conducted vehicle pre and post-trip inspections, and provided exceptional customer service
• Maintained a 100% delivery accuracy rate
• Handled package deliveries and pickups, ensuring timely deliveries on a daily basis