Tyler C. Haddock
Tolleson,AZ
Summary
Experienced Complex Claims Adjuster with expertise in process management, data analysis, and vendor relations. Transitioning into entry-level Supply Chain Management role. Skilled in problem-solving, optimizing workflows, and managing complex projects. Strong desire to contribute to supply chain operations and logistics management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Complex Claims Adjuster
State Farm
Tempe, USA
09.2018 - Current
- Developed and implemented an Excel-based call tracker that provided real-time metrics, improving accountability and operational efficiency—a skill transferable to optimizing supply chain workflows
- Managed cross-functional teams by coordinating resources and directing coverage for absent employees, ensuring continuous demand fulfillment
- Assessed, analyzed, and managed complex claims cases, demonstrating strong decision-making abilities and risk management skills, directly applicable to managing supplier relationships and logistical risks
- Reviewed medical records and evidence to make coverage recommendations, showcasing attention to detail, a skill useful for inventory management and procurement accuracy
- Applied critical thinking and problem-solving techniques to evaluate claims, skills easily transferrable to optimizing supply chain operations and logistics planning
Customer Care Center Quote & Bind Licensed Sales Representative
State Farm
Tempe, USA
09.2014 - 09.2018
- Utilized consultative sales approaches to build long-term client relationships, similar to managing vendor and supplier relationships in supply chain management
- Exceeded sales quotas by identifying customer needs and offering customized solutions, reflecting the ability to analyze demand and improve supply chain efficiency
- Mastered multiple CRM systems (Salesforce) and contributed to the team’s success by refining communication protocols—experience that can be adapted to ERP systems in supply chain roles
- Led a Customer Interaction Review Team, demonstrating leadership and process improvement skills relevant to optimizing logistics and supply chain processes
Education
Bachelor of Science - Justice Studies
Arizona State University
Tempe, AZ05.2013
Skills
- Process Optimization
- Vendor & Supplier Management
- Data Analysis & Reporting
- Project Management
- Risk Assessment
- Software Proficiency
- Microsoft Excel
- Salesforce CRM
- Oracle Cloud
- Tableau
- Project Management Tools
Certification
- Prior Licensed Insurance Agent (AZ, CA, TX, FL, NY, OH, NC, MI, SC, LA, GA, OR, WA, WI, MS, AR)
- Licensed Arizona Real Estate Agent (Commercial, Retail Office, Industrial) – 2016-2020
Additional Information
Eager to further develop skills in supply chain software (ERP systems) and supply chain optimization strategies., Open to relocation and travel for job opportunities.
Projects
Process Automation in Claims, Spearheaded the implementation of an automated call tracking tool that improved workflow efficiency by 15%, demonstrating experience with process improvement and tools automation, relevant to supply chain operations. Vendor Performance Optimization, Managed third-party vendor performance by ensuring compliance with service-level agreements, reducing processing time by 10%. This skill is directly applicable to managing supplier relationships in a supply chain environment.
Timeline
Complex Claims Adjuster
State Farm
09.2018 - Current
Customer Care Center Quote & Bind Licensed Sales Representative
State Farm
09.2014 - 09.2018
Bachelor of Science - Justice Studies
Arizona State University
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