Tyler Chatterton
Eagle Mountain,UT
Summary
Success-oriented auto dealer operations leader well-versed in running every department with skill and efficiency. Familiar with manufacturer standards, customer relations strategies and business management practices. Pursuing a new professional challenge with Company. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing [Number]+ years of related experience.
Overview
9
9
years of professional experience
Work History
Fixed Operations Director
Murdock Auto Team
10.2022 - Current
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Cultivated strong internal, customer and manufacturer relationships.
- Checked employee and resource utilization for each department.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Supervised mechanics, service advisors and sales personnel.
- Monitored financial performance through daily reports.
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies and customer services optimization.
- Negotiated vendors contracts and delivery schedules.
Service Manager
Murdock Auto Team
09.2018 - 10.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
General Manager
Utah Valley Lawn Care
01.2018 - 08.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Warehouse Manager
Complete Restoration
07.2014 - 01.2018
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Education
Supply Chain And Business Operations -
WGU
UtahPleasant Grove High School
Pleasant Grove, UT2013
Skills
- Setting Goals
- Profit and Loss Analysis
- Inventory Control Processes
- Equipment Operations
- Overseeing Logistics
- Warehouse Operations
- Interpersonal Communication Skills
- Administrative Operations
- Employee Retention Strategies
- Operations Improvement
- Pricing Policies
- Continuous Quality Improvement (CQI)
- Payroll Operations
- Training Team Members
- Employee Counseling
- Customer Service Process Improvement
- Implementing Performance Targets
- Office Operations
- Optimizing Profitability
- Effective Customer Service
- Developing Marketing Plans
- Developing Managers
- Maintaining Compliance
- Manufacturer Warranty Policies
- Quality Assurance Standards
- Manufacturer Relations
- Retail Operations
- Finance Operations
- Cultivating Productive Relationships
- Administering Claims
- Preparing Budgets
- Travel Arrangements
- Activities Management
- Training Junior Team Members
- Budget Controls
- Continuous Improvement Process
- Equipment Management
- Price Structuring
- Process Improvement Initiatives
- Supplier Evaluation
- Sales Promotion
- Positive Reinforcement
- Policy Development and Enforcement
- Improve Performance
- Management Training
- Compliance Requirements
- Operations Oversight
- Inventory Tracking and Management
- Employee Performance Evaluations
- Safety and Security Enforcement
- Communications Management
- Conflict Resolution Tactics
- Customer Inquiries
- Operational Efficiency
- Process Evaluations
- Process Improvement Strategies
- Operational Planning
- Operational Standards
- Strategize Business Plans
- Administrative Support
- Hiring and Onboarding
- Mathematical Calculation and Reasoning
- Performance Monitoring and Evaluation
- Customer Communication
- Succession Planning
- Materials Planning and Logistics
Timeline
Fixed Operations Director
Murdock Auto Team
10.2022 - Current
Service Manager
Murdock Auto Team
09.2018 - 10.2022
General Manager
Utah Valley Lawn Care
01.2018 - 08.2018
Warehouse Manager
Complete Restoration
07.2014 - 01.2018
Supply Chain And Business Operations -
WGU
Pleasant Grove High School
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