Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Chavez

To’Hajiilee,NM

Summary

Dynamic hospitality professional with a proven track record at Sandia Resort & Casino, excelling in customer service and team coordination. Enhanced guest satisfaction through effective issue resolution and staff training, ensuring high-quality food and service. Skilled in maintaining operational efficiency and fostering a welcoming atmosphere, driving repeat business and positive feedback.

Overview

10
10
years of professional experience

Work History

Restaurant Supervisor

Sandia Resort & Casino
08.2023 - 03.2025
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Restaurant Food Server

Route 66 Casino and Hotel
05.2016 - 08.2023
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Front Desk Agent Supervisor

Sheraton Albuquerque Uptown
02.2015 - 05.2016
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.

Education

Associate Of Business Administration - Business Administration

Boise State University
Boise, ID
05.2014

High School Diploma -

To’hajiilee Community School
To’hajiilee, NM
05.2012

Skills

  • Customer service
  • Team coordination
  • Hospitality
  • Staff training
  • Team management
  • Staff supervision
  • Staff management
  • Staff scheduling
  • Food services management
  • Cash handling
  • Inventory controls

Timeline

Restaurant Supervisor

Sandia Resort & Casino
08.2023 - 03.2025

Restaurant Food Server

Route 66 Casino and Hotel
05.2016 - 08.2023

Front Desk Agent Supervisor

Sheraton Albuquerque Uptown
02.2015 - 05.2016

Associate Of Business Administration - Business Administration

Boise State University

High School Diploma -

To’hajiilee Community School

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