Tyler Ciena

• Company Overview: Non-Profit Organization

• Managed a 24-person facilities maintenance, environmental services, security, and emergency preparedness team providing 24/7 coverage to 10 sites, 15 clinics, 6 pharmacies, 6 outreach sites, and 2 school-based healthcare centers.
• Managed capital and operating budgets, SLAs, and KPIs.
• Participated in strategic real estate and operations planning, including demographic/customer mapping studies.
• Executed 29 capital projects, collectively valued at $8.8M.
• Managed up to 125 outside contractors and vendors.
• Cultivated and strengthened client relationships.

• Directed individual Facilities Managers leading a 31-person Facilities Maintenance and Environmental Services team serving 50 Polyclinic and Everett Clinic sites and 2 data centers from Bellingham to Tacoma.
• Managed capital and operating projects, budgets, SLAs, KPIs, MBOs, and client relations.
• Participated in real estate and operations planning as a Green Team member.
• Responsible for OSHA, ADA, and other health and safety compliance, signage, loading docks, parking garages, landscaping, and building operations.
• Served as lead for development and implementation of a proprietary web-based CMMS program, resulting in increased efficiency for tracking and completing work orders and processing invoices.
• Implemented financial auditing of invoices and expense reports.

• Seattle-owned facility with two world renowned auditoriums, venue spaces, a public gallery with food vendors and a gift store, a two-story public parking garage, and the Garden of Remembrance
• Directed a Facilities Manager and a 20-person engineering, security, environmental services, and garage attendant team serving Benaroya Hall, the home of the Seattle Symphony Orchestra.
• Reporting to the Board of Directors, responsible for security, safety, emergency preparedness, compliance, signage, lighting, loading dock, parking garage, custodial, landscaping, event support, building operations, capital improvements and repair and maintenance.
• Led collaboration between the architect, engineering and the orchestra to complete a full replacement of the seating and floor covering in the 2,479 seat Taper Auditorium while maintaining the award winning acoustic properties of the original design and build.

• Spearheaded capital projects, repairs/maintenance/improvements/equipment installation for 31 AAA buildings, including critical call center, multi-tenant buildings, and data center in 3 Southern CA counties
• Exceeded contract SLA and KPI goals

• Developed and managed budgets, decreased expenses, exceeded customer expectations with advanced customer service initiatives, and updated website content
• Maintained security, maintenance, and facility functions
• Designed and launched a customized website
• Launched a departmental help desk, targeted operational procedures, and purchasing procedures to enhance deliverables and customer service
• Decreased fiscal maintenance budget by 2x's annual salary by implementing improved preventative maintenance program
• Directed improvements and maintenance for 45 units at Catalina and 82 at Daphne's
• Orchestrated the development and launch of web-based CMMS program; trained managers and users
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Evaluated facility operations and personnel for safety and health regulations compliance.