TYLER CLEVELAND
Hillsboro,OR
Summary
Hello, my name is Tyler Cleveland. I have 8 years in the semiconductor industry and 6 years of direct electrical experience in Avionics while working on Blackhawk helicopters. I am currently a Field Service Engineer(FSE) 2 for LAM on site at intel, and a retired national guardsman. I have certifications in regard to both jobs, and past customer service positions. My skills come from being an engineer, lube technician, and avionics technician. I have been working as an FSE since 2016, and I retired from my position as an avionics technician in the military after six years of service. As an engineer I have worked on: deposition tools, rapid thermal anneal tools, Destruction abatement tools, and extreme thermal anneal tools and am Currently in An Atmospheric WET Etch system. Thank you for considering me for this position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Engineer 2
Lam Research
10.2021 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Managed maintenance data records and tracked operating information for onsite reference.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Investigated and troubleshot Number product service issues weekly.
- Checked safety practices and integrity of PPE.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
- Implemented process improvements that optimized repair times, leading to reduced costs and increased customer satisfaction.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
- Monitored work performance and quality to maintain standards.
- Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Updated and maintained assigned machines per manufacturer specifications.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Collaborated closely with cross-functional teams to ensure seamless integration of new technologies and systems.
Service Engineer and Shift Lead
Centrotherm
02.2019 - 10.2021
- My job duties include: Using SIMATIC manager for software installation and trouble shooting
- Signal testing for HPM(hazardous production material) alarms
- Signal testing for our system to the costumers tool
- Service abatement equipment
- Waste gas and water treatment Troubleshooting to root cause and failure isolation
- Support and maintain customer tools on site
- Completing PMs in breathing air.
- Procedure writing and documentation for training and future use on systems
- Make excel documents for Intel and team for data collection
- Train new employees Plan work resources for shift work
- Communicate through written and in person Passdown all work completed to customer
Army National Guard avionics technician
Salem
01.2014 - 01.2020
- Performing maintenance on tactical communications security Navigation and flight control repairs Perform maintenance checks on aircraft flight controls, stabilization systems, avionics, and controlled cryptographic equipment
- Restore avionic systems and subsystems Basic electronics theory, and common soldering and system installation practices
- Use electrical and electronic testing equipment such as ohms-meter, oscilloscopes and microwave testing equipment Perform bench testing and calibration of avionics equipment.
Customer Engineer
Applied Materials
11.2016 - 02.2019
- My job duties included: Performs Tier I procedures and preventative maintenance and wet-cleans
- Assists senior engineers with corrective maintenance as needed
- Disassembles, cleans and rebuilds kits as part of kit management quality
- Able to diagnose and resolve basic technical problems
- Strives to perform established BKM’s
- Follows all IP guidelines
- Use good customer service, and follow instructions closely Return parts, and ordering parts
- Creating excel, and word documents to ship large quantities of parts
- Experience of CRM, SAP, and Wiings Planning tool work on installing Coordinating travel to other customer sites Installing systems at remote customer locations
Lube and Tire Technician
Town and Country Honda
01.2016 - 01.2017
- My job duties included: Performing oil changes Changing tires and brake pads Assisted senior mechanics in advanced work
Education
15N Avionics technician -
Avionics technical school, National Guard
01.2015
High school Diploma -
Liberty Charter High school
01.2014
Skills
- Remote Support
- On-Site Support
- Troubleshooting and repair
- Equipment Installation
- Service Documentation
- System diagnostics
- Customer Service Management
- Project Management
- Mechanical Troubleshooting
- Performance Testing
- Equipment installation and repair
- Preventive Maintenance
- Technical Support
- Schematic reading
- Software Installation
- Hardware Installation
- Coordinating projects
- Network Maintenance
- Instrumentation calibration
- Supplier Relations
- Customer Service
- Computer software repair
- Control systems
- Safety meetings
- Safety Planning
- Work Order Management
Certification
- Producer GT and SE tool group (thermal annealing)
- Olympia tool group(spacial deposition)
- Avionics certification
- Anti-terrorism certification
- Secret security clearance
- Centrotherm Level 1 Training
- Centrotherm Level 2 advanced troubleshooting training
- LAM Level 1 certification
- LAM level 2 certification
- LAM level 3 certification
- LAM install level 1
- LAM install level 2
References
- Andre Popescu, Applied materials, (408) 966-2243
- Thomas Pinheiro, E5 national guard, (503) 851-5271
- Jacob Coon, Centrotherm, (971) 203-4665
Timeline
Field Service Engineer 2
Lam Research
10.2021 - Current
Service Engineer and Shift Lead
Centrotherm
02.2019 - 10.2021
Customer Engineer
Applied Materials
11.2016 - 02.2019
Lube and Tire Technician
Town and Country Honda
01.2016 - 01.2017
Army National Guard avionics technician
Salem
01.2014 - 01.2020
15N Avionics technician -
Avionics technical school, National Guard
High school Diploma -
Liberty Charter High school
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