Highly motivated and resourceful problem-solver with extensive customer service and sales experience. Dedicated team player who is eager and ready to learn new skills and reach new potentials while streamlining company success. Multiple years of experience in customer service and service leadership have allowed me to adapt quickly and deliver quality results in various work environments.
~Supervisor of up to 20 plus working individuals in a fast paced work environment.
~Cultivated positive rapport with fellow employees to boost morale and employee retention.
~ Encouraged and trained multiple start technicians to now assistant managers.
~Organize schedules and plays for the entire store, and make changes if necessary, to make sure we meet customer demand and delight on a daily basis.
~ Manage quality and safety while training people to stay focused on the best practice of how to perform work effectively.
~Strengthened promotional advertising to drive customer engagement in timely sales!
~Reduced corporate costs by implementing strategies to be more effective with productive supplies
~Exceeded sales goals and accomplished target monthly objective to set sales club records and create focus driven peer competition.
~Verified inventory counts and made productive supply orders and work orders from every angle of the store.
~Set and enforced policies and procedures to increase productivity and strengthen efficiency.
~Proactively learning new sales and people skills to become a knowledgeable manager
~Offered hands on assistance to customers with growing expertise knowledge.
~ Mentored new hires and built rapport for unique relationships
~ Assisted in overseeing assignments, planning and coordinating all operations in and out of the store.
~ created rapport across an entire region, towards I was able to be transferred to multiple locations and be just as effective.
~rotated, balanced, and mounted tires per safety regulations
~ swept and cleaned work stations regularly
~ discussed short informative feedback to customers on tire conditions
~ supervised and directed crews of 3 employees, tracking completion time and work quality
~ maximized efficiency by ultimately coordinating changing tires and rotations
~ exceptional cusotomer service experience with high volume
~ used slow periods to restock supplies
~ explained food items to help make best decisions for a warm dining experience
~ significantly increased sales by upselling high ticket items
~ resolved guest and employee complaints to maintain customer satisfaction
sales and marketing
business development
negotiating
critical thinking
staff management
exceptional customer service
excellent telephone etiquette
teamwork and collaboration
focus driven
competitive
The things I do in my spare time (hobbies) are all oriented around me moving forward in life and continuing my personal growth. I am always doing my best to set a good example to our children and to teach them to have goals.