Tyler Colmery
Tow Truck Operator
Abilene,TX
Summary
Experienced Tow Truck Operator working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents.
Prepared loads of more than 20,000 pounds, effectively minimizing damage and supporting productivity targets. Reliable and punctual with good physical stamina, teamwork abilities and hardworking nature.
Skilled at towing vehicles in all weather conditions and under different scenarios. Familiar with Flatbed and wheel lift trucks. Licensed in Texas. Experienced tow truck operator offering exceptional skills in route planning gained during 3 years in transportation.
Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Tow Truck Operator/ Manager
Jacks Towing & Recovery
Abilene, TX
10.2019 - Current
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Fastened chains, straps, covers and binders to secure load during transit.
- Boosted team performance by moving materials with forklifts, cranes and other equipment.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Invoiced, collected monies due and settled accounts with shippers each day.
- Recruited, trained and assessed Number drivers and qualifications of each as per driving laws.
- Worked closely with personnel, customers and contractors to resolve problems.
- Analyzed and understood customer needs and trends to help financial growth.
- Maintained appropriate inventory levels, internal assets and promotional signage for point of sale displays.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Exceptional computer skills
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
Carwash Manager
Autowash Lighthouse Carwash LLC
Abilene , TX
09.2014 - 12.2020
- Maintained professional, organized and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Applied critical thinking and research to address complex issues.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained compliance with regulatory standards and safety requirements.
- Completed job reports and logs immediately following service calls.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Addressed routine equipment maintenance according to established schedule.
- Drafted preventive maintenance schedule to support equipment longevity.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Tested components and systems to evaluate performance and identify concerns.
- Monitored and enforced safety measures to mitigate hazards.
Shift Leader/ General Manager
Planet Fitness Gym
Abilene, TX
02.2012 - 07.2014
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Tracked receipts, employee hours and inventory movements.
- Trained back-up associates and led crew members in managing operations of storefront.
Education
High School Diploma - High School
Wylie High School
Abilene, TX 08.2008 - 05.2012
Skills
Operating hydraulics
Locating VINs
Lookout kit
Recovering vehicles
Flatbed truck expertise
Vehicle maintenance and repair
GPS systems
Repairing tires
Dependable and Responsible
Inbound and outbound calling
Negotiation
Account management
Quality assurance
Route dispatch
Receiving support
Recordkeeping strengths
Staff education and training
Complaint resolution
POS systems expert
Closing tickets
Prioritizing calls
Teambuilding
Attention to Detail
Problem-Solving
Excellent Communication
Active Listening
Multitasking Abilities
Flexible and Adaptable
Decision-Making
Self-Motivated
Planning and Coordination
MIG welding
Job orders
Production
TIG welding
Assembly
Grinders
Crash recoveries
Diagnostics
Pneumatic tool use
Condition reports
Sneaker lift implementation
Timeline
Tow Truck Operator/ Manager
Jacks Towing & Recovery
10.2019 - Current
Carwash Manager
Autowash Lighthouse Carwash LLC
09.2014 - 12.2020
Shift Leader/ General Manager
Planet Fitness Gym
02.2012 - 07.2014
High School Diploma - High School
Wylie High School
08.2008 - 05.2012