Summary
Overview
Work History
Education
Skills
Timeline
Generic

TYLER COOK

Waycross,US

Summary


Solid background in delivering high-quality customer service and resolving issues efficiently. Successfully guided clients through processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.

Overview

36
36
years of professional experience

Work History

Service Advisor

The Jones Company
01.2019 - 01.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

New Model Boat Rigger

Satilla Marine
01.2018 - 01.2019
  • Improved customer satisfaction by efficiently rigging new model boats according to specifications.
  • Streamlined workflow processes by implementing best practices in boat rigging techniques and procedures.
  • Conducted thorough quality control inspections before releasing rigged boats for delivery or pickup, ensuring top-notch products.
  • Promoted workplace safety culture through compliance with established protocols and regular equipment maintenance checks.

Service Manager

Canon Solutions America
07.2015 - 01.2018
  • Present the department P&L's along with documenting quarterly inventories
  • Monitor dispatch, address all customer issues and resolve them in a timely manner
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Work closely with Sales to insure a smooth installation for the customer
  • Report to upper Management daily

Service Manager

OCE' A Canon Group Company
03.2010 - 07.2015
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Analyzed service reports to identify areas of improvement.

Service Manager

OCE'
01.2005 - 03.2010
  • Resolved customer complaints in professional and timely manner.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
  • Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.

Service Manager

Imagistics Inc.
12.2002 - 01.2005
  • Company Overview: Pitney Bowes became Imagistics International Inc
  • Pitney Bowes sold their interests in the copier and printing division
  • Imagistics was formed and as a result became an independent company
  • My duties expanded along with my responsibilities
  • We were a very profitable entity
  • I was Manager over 4 locations in South Ga and we were continuing to grow in the market place
  • Pitney Bowes became Imagistics International Inc

Field Service Manager

Pitney Bowes
11.1998 - 12.2002
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Led team of up to 30 service technicians in field activities.
  • Increased team productivity with effective scheduling and resource allocation.
  • Monitored service metrics, identifying trends for continuous process improvement initiatives.
  • Collaborated with sales teams to identify new business opportunities and expand market reach.
  • Installed and provided technical support for equipment.
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.

Digital Technician

Herrin Business Products
06.1989 - 11.1998
  • Provided technical support, troubleshooting hardware and software issues to minimize disruptions in daily operations.
  • Coordinated with suppliers to maintain inventory levels of essential equipment, avoiding delays in project completion.
  • Ensured color accuracy in print-ready files through careful calibration of monitors and printers.
  • Improved communication between departments by developing comprehensive documentation on digital processes and workflows.

Education

Certified Digital Electronics Technician - Digital Electronics

Waycross/ Ware Tech Vocational School
Waycross, GA
01-1989

High School Diploma -

High School Diploma
Ware County
06-1983

Skills

  • Customer service
  • Vehicle maintenance and mechanics
  • Quality control
  • Technical support

Timeline

Service Advisor

The Jones Company
01.2019 - 01.2025

New Model Boat Rigger

Satilla Marine
01.2018 - 01.2019

Service Manager

Canon Solutions America
07.2015 - 01.2018

Service Manager

OCE' A Canon Group Company
03.2010 - 07.2015

Service Manager

OCE'
01.2005 - 03.2010

Service Manager

Imagistics Inc.
12.2002 - 01.2005

Field Service Manager

Pitney Bowes
11.1998 - 12.2002

Digital Technician

Herrin Business Products
06.1989 - 11.1998

Certified Digital Electronics Technician - Digital Electronics

Waycross/ Ware Tech Vocational School

High School Diploma -

High School Diploma

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