Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Coronado

Desloge,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Insurance Agent

Concentrix
03.2022 - 07.2023
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Obtained underwriting approval by completing application for coverage.
  • Calculated premiums and established payment methods for sales.

Customer Service Associate

Teleperformance USA
07.2019 - 02.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Resident Supervisor

Rappahannock Juvenile Center
07.2015 - 11.2017
  • Promoted positive relations between residents and staff.
  • Enforced policies and safety standards through building and room rounds.
  • Supported personal needs of residents dealing with diverse conditions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.

Wireless Technician

Teleperformance USA
06.2014 - 09.2015
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers with product selection based on stated needs, proposed use and budget.

Office Clerk

The Home Depot Inc
03.2015 - 06.2015
  • Provided quality clerical support through data entry and document management.
  • Counted, balanced and reconciled cash and credit card payments daily and identified gaps in proper cash-handling procedures.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Co-organized administrative logistics of events planning, event booking and event promotions.

Cashier

7-Eleven Convenience Store
01.2014 - 06.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Engagement Specialist

ACCENT Marketing Services LLC
06.2012 - 12.2012
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

No Degree - Biology

University of Texas
Edinburg, TX

High School Diploma -

James Nikki Rowe
McAllen, TX
05.2005

Skills

  • Customer Relations
  • Active Listening
  • Conflict Resolution
  • Order Processing
  • Technical Support
  • Recordkeeping Strengths
  • High-Volume Environments
  • Insurance Coverage Review
  • Crisis Situations
  • Resident Relations
  • Till Counting
  • Online Systems

Timeline

Insurance Agent

Concentrix
03.2022 - 07.2023

Customer Service Associate

Teleperformance USA
07.2019 - 02.2020

Resident Supervisor

Rappahannock Juvenile Center
07.2015 - 11.2017

Office Clerk

The Home Depot Inc
03.2015 - 06.2015

Wireless Technician

Teleperformance USA
06.2014 - 09.2015

Cashier

7-Eleven Convenience Store
01.2014 - 06.2014

Engagement Specialist

ACCENT Marketing Services LLC
06.2012 - 12.2012

No Degree - Biology

University of Texas

High School Diploma -

James Nikki Rowe

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Tyler Coronado