Roland Cortez
McAllen,TX
Summary
Dynamic and dependable, with a proven track record at Bert Ogden Arena, enhancing event safety and fostering customer relationships. Skilled in cash handling and customer service, I excel in high-pressure environments, demonstrating problem-solving and teamwork. Achieved a significant improvement in customer satisfaction and operational efficiency through dedication and a positive attitude.
Overview
4
4
years of professional experience
Work History
Security
Bert Ogden Arena
2023.09 - Current
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
Cashier
Liquor 101
2023.04 - 2023.08
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier
Bar B Cutie Smokeouse
2020.06 - 2023.02
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
Education
No Degree - Veterinary Medicine (Pre-Veterinarian)
South Texas College
Mcallen, TX05.2026
High School Diploma -
Mcallen Memorial Highschool
McAllen, TX05.2020
Skills
- Customer Complaint Resolution
- Cash Handling
- Guest Services
- Product Knowledge
- Up-selling techniques
- Customer Assistance
- Problem-Solving
- Relationship Building
- Retail Operations
- Store merchandise stocking
- Patience and Tolerance
- Animal Care
- Vaccine administration
- Honest and Dependable
- Pet handling
- Cleaning Protocols
- Team motivation
- Teamwork and Collaboration
- Attention to Detail
- Performance Improvement
- Goal Setting
- Customer Service
- Positive Attitude
- Following Instructions
- Flexible Schedule
- Leadership Qualities
- Collaboration and Teamwork
- Decision-making capabilities
- Heavy Lifting
Volunteer
- Greased Pig Scramble committee
- Mcallen Memorial FFA Alumni Volunteer
Timeline
Security
Bert Ogden Arena
2023.09 - Current
Cashier
Liquor 101
2023.04 - 2023.08
Cashier
Bar B Cutie Smokeouse
2020.06 - 2023.02
No Degree - Veterinary Medicine (Pre-Veterinarian)
South Texas College
High School Diploma -
Mcallen Memorial Highschool
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