Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Crain

Grand Rapids

Summary

Results-driven professional with extensive experience in hospitality, specializing in leadership and operational efficiency. Proven track record of enhancing customer service and achieving business objectives. Committed to fostering a positive work environment and delivering outstanding dining experiences.

Overview

11
11
years of professional experience

Work History

Front of House Manager

Carrabba’s Italian Grill
Grandville
03.2024 - Current
  • Trained new employees on company policies, procedures, and customer service standards.
  • Supervised servers, hosts, and bartenders during peak hours to maintain operational efficiency.
  • Delivered exceptional service while resolving customer complaints for positive dining experiences.
  • Secured restaurant premises, conducted inventory checks, and ensured readiness for service during shifts.

Shift Lead/Bartender

Rockford Brewing Company
Rockford
04.2022 - 03.2024
  • Executed closing duties, including cleaning, restocking, counting cash drawers, and completing pub reports.
  • Managed team in high-pressure environment to maintain operational efficiency during busy shifts.
  • Delivered exceptional bar service, prepared drinks, and ensured customer satisfaction.
  • Maintained inventory levels and ordered supplies to support uninterrupted service.
  • Monitored health and safety compliance in bar and dining areas.
  • Resolved customer complaints swiftly to uphold positive guest experiences.
  • Assisted in staff scheduling to guarantee adequate coverage during peak hours.
  • Trained new servers on customer service standards, cash handling procedures, and menu details.

Specialized Food Server

Gun Lake Casino
Wayland
09.2021 - 04.2022
  • Managed personal bank, ensuring accurate cash counts and proper transaction handling.
  • Delivered food and beverages promptly, prioritizing customer satisfaction and attention to detail.
  • Assisted guests with menu recommendations and special requests, fulfilling all needs efficiently.
  • Maintained cleanliness and organization of service areas, fostering a welcoming environment.
  • Collaborated with kitchen staff to ensure timely and accurate order preparation.
  • Monitored guest needs, proactively addressing concerns to enhance overall experience.
  • Adhered to casino and health regulations, ensuring safety and compliance in food service operations.

Sales Team

Aarons INC
Grand Rapids
03.2020 - 11.2021
  • Managed logistics distributions to guarantee timely and accurate product delivery.
  • Delivered exceptional customer service by addressing inquiries and resolving issues.
  • Assisted with inventory management, restocking products, and organizing sales floor merchandise.
  • Processed sales transactions, including cash and credit payments, ensuring accurate record-keeping.
  • Supported product demonstrations and promotions to enhance customer engagement and drive sales.
  • Collaborated with team members to surpass sales goals while fostering a positive store environment.
  • Provided product maintenance support, ensuring customer satisfaction and item longevity.
  • Maintained store cleanliness and organization to create an inviting shopping experience.

Barback/Server

Grand Rapids Brewing CO
Grand Rapids
02.2018 - 03.2020
  • Frequently handled customer service, greeting guests, taking orders, and ensuring timely delivery of food and beverages
  • Ensured a high level of guest satisfaction by addressing concerns, fulfilling special requests, and maintaining a positive atmosphere
  • Assisted bartenders in restocking supplies, cleaning glasses, and preparing garnishes to ensure smooth bar operations
  • Maintained cleanliness and organization of the bar and dining areas, including tables, chairs, and utensils
  • Monitored and replenished inventory of beverages and supplies, ensuring adequate stock during shifts
  • Assisted with opening and closing duties, including cleaning, restocking, and setting up the bar for the next shift
  • Worked efficiently in a fast-paced environment, managing multiple tasks while maintaining a high standard of service
  • Supported team members to ensure quick turnaround times and seamless service during peak hours

Videographer

Message and Media
Morgantown
02.2014 - 02.2017
  • Coordinated filming schedules with clients, ensuring clear communication of project goals.
  • Supervised on-site media production, overseeing setup, lighting, and camera equipment for quality shoots.
  • Edited films through video cutting, color correction, and sound design for polished final products.
  • Directed film crew on-site, ensuring smooth operations and adherence to production schedules.
  • Collaborated with clients to align vision and expectations throughout filming and editing processes.
  • Managed project timelines to guarantee timely delivery of edited content.
  • Maintained and troubleshot equipment during production to prevent delays.
  • Developed storyboards and production plans in collaboration with the creative team.

Education

Welding Fabrication Technician Certificate -

Grand Rapids Community College
Grand Rapids, MI
12.2024

A.A. - Digital Film Making

Douglas Education Center
Monessen, PA
12.2015

Skills

  • Communication and interpersonal skills
  • Customer complaint resolution
  • Positive dining experience
  • Leadership and team building
  • Staff training and development
  • Team operations management
  • Food handling and safety
  • Health and safety knowledge
  • Problem solving
  • Team collaboration

Timeline

Front of House Manager

Carrabba’s Italian Grill
03.2024 - Current

Shift Lead/Bartender

Rockford Brewing Company
04.2022 - 03.2024

Specialized Food Server

Gun Lake Casino
09.2021 - 04.2022

Sales Team

Aarons INC
03.2020 - 11.2021

Barback/Server

Grand Rapids Brewing CO
02.2018 - 03.2020

Videographer

Message and Media
02.2014 - 02.2017

Welding Fabrication Technician Certificate -

Grand Rapids Community College

A.A. - Digital Film Making

Douglas Education Center

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