Tyler Cross
St. Cloud,FL
Summary
Supporting Service Center Manager specializing in sales and team supervision. Adept at creating and sticking to budgets while increasing profits and providing fantastic care. Trained in leadership and conflict management with knowledge of modern computer systems.
Overview
12
12
years of professional experience
Work History
Service Center Manager
Southeastern Freight Lines
09.2021 - Current
- Prepared monthly budgets for overall staff and center.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Service Center Manager
Southeastern Freight Lines
08.2018 - 08.2021
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
- Presented budgets and performance reports to corporate offices.
- Increased revenue with targeted marketing strategies to attract new clients.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Assistant Service Center Manager
Southeastern Freight Lines
02.2016 - 07.2018
- Increased team productivity by implementing effective training programs and performance evaluations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Monitored competitive landscape staying informed about industry trends thus enabling strategic decision-making processes.
- Managed daily operations, ensuring timely completion of tasks and optimal resource allocation for maximum efficiency.
- Evaluated employee performance periodically, provided constructive feedback, and identified areas for improvement leading to increased staff motivation and productivity.
Operations Manager
Southeastern Freight Lines
11.2014 - 02.2016
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Management Trainee
Southeastern Freight Lines
07.2014 - 11.2014
- Analyzed sales data for accurate forecasting, enabling proactive adjustments to strategy as needed for maximum revenue generation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined processes and procedures to boost productivity levels throughout the organization.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Freight Handler
Southeastern Freight Lines
07.2012 - 07.2014
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Promoted accuracy in order processing by double-checking items against packing lists before shipment.
- Reduced shipment delays through diligent tracking of incoming and outgoing shipments, ensuring timely deliveries.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Education
Carson-Newman University
Jefferson City, TNAssociate of Applied Science -
Roane State Community College
Harriman, TN05.2013
Skills
- Customer Service
- Business Planning
- Team Leadership
- Negotiation
- Key Account Management
- Brand Development
- Customer Complaint Resolution
- Marketing Strategy Development
- Bid Request Management
Division 2 basketball player at Carson Newman University
Played two seasons of mens basketball at Carson Newman University.
Timeline
Service Center Manager
Southeastern Freight Lines
09.2021 - Current
Service Center Manager
Southeastern Freight Lines
08.2018 - 08.2021
Assistant Service Center Manager
Southeastern Freight Lines
02.2016 - 07.2018
Operations Manager
Southeastern Freight Lines
11.2014 - 02.2016
Management Trainee
Southeastern Freight Lines
07.2014 - 11.2014
Freight Handler
Southeastern Freight Lines
07.2012 - 07.2014
Carson-Newman University
Associate of Applied Science -
Roane State Community College
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