Tyler Victoria Cruz
Larchmont,USA
Summary
Healthcare administration professional with a strong background in orthopedic office management and a Master’s in Healthcare Administration. Skilled in streamlining operations, enhancing patient experience, and ensuring regulatory compliance. Experienced in staff coordination, scheduling, and financial processes. Seeking a leadership role to drive efficiency and support high-quality care.
Overview
7
7
years of professional experience
Work History
Lead Faculty Group Practice Secretary II-Intake/Scheduler
NYU Langone Medical Associates (Formerly Rothman Orthopaedic Institute)
01.2025 - Current
- Continued role after NYU Langone acquired Rothman Orthopedics in supervising daily front-office operations, ensuring seamless workflow, high patient satisfaction, and compliance with healthcare regulations.
- Supervise and train front-desk staff, enhancing team efficiency and fostering a culture of excellence in patient service.
- Implement process improvements that optimize patient intake, scheduling, and insurance verification, reducing wait times and administrative errors.
- Manage Epic EHR system for appointment coordination, patient records, and provider communication.
- Serve as the primary liaison between front-office staff, clinical teams, and management to enhance operational efficiency.
Medical Front Desk Receptionist
Rothman Orthopaedic Institute (Acquired by NYU Langone Medical Associates)
11.2022 - 01.2025
- Continued in the same role following acquisition by NYU Langone in supervising daily office operations, supporting the Office Manager in supervising front-desk staff and ensuring optimal patient flow leading to improving scheduling accuracy.
- Led a team of front-desk receptionists, providing training and mentorship to improve efficiency and service quality.
- Optimized scheduling workflows, reducing appointment delays and improving overall clinic efficiency.
- Conducted insurance verification, referral collection, and patient data management, ensuring compliance with billing and healthcare policies.
- Collaborated with clinical and administrative teams to enhance communication and streamline patient check-in/check-out procedures.
Medical Front Desk Receptionist
Larchmont Vision Care
10.2021 - 11.2022
- Managed front-office staff and patient intake procedures, ensuring smooth daily operations.
- Developed new patient scheduling strategies, reducing cancellations and improving provider utilization.
- Handled insurance eligibility verification and prescription entries, minimizing billing discrepancies.
- Provided leadership in customer service training, enhancing patient interactions and satisfaction.
Kennel / Vet Assistant
Mamaroneck Veterinary Hospital
09.2018 - 01.2019
- Assisted in patient care coordination, appointment scheduling, and client communication, ensuring an efficient workflow.
- Provided administrative support to veterinary staff, including maintaining medical records and processing payments.
- Monitored inventory levels of medical supplies and assisted in restocking to support daily hospital operations.
- Helped maintain clean and organized clinical areas, following proper sanitation protocols.
- Assisted with animal handling and restraint during examinations and procedures.
- Supported client education efforts by providing post-care instructions and answering general inquiries.
Education
Master of Healthcare Administration -
Sacred Heart University
Fairfield, CT12.2024
Bachelor of Arts - Sociology
Stony Brook University
Stony Brook, NY05.2021
Associate of Arts - Psychology
Westchester Community College
Valhalla, NY01.2020
Skills
- Healthcare Administration & Operations – Workflow optimization, compliance, and front-office management
- Financial & Strategic Planning – Budget planning, order office supplies and materials physicians and staff may need, and financial reporting
- Team Leadership & Staff Training – Supervising and mentoring staff for improved efficiency and service quality
- Process Improvement & Efficiency – Implementing strategies to streamline patient intake, scheduling, and documentation
- Electronic Health Records (EHR) – Expert PACS, EPIC, and eClinicalWorks for patient scheduling and records management
- Patient Experience & Customer Service – Enhancing patient satisfaction through operational improvements
- Insurance & Revenue Cycle Management – Insurance verification, referral coordination, and billing support
- Administrative Tools – Proficient in Microsoft Office (Word, Excel, PowerPoint) Outlook, Cisco Webex, PeopleSoft Financials, Medline, and healthcare management systems
Timeline
Lead Faculty Group Practice Secretary II-Intake/Scheduler
NYU Langone Medical Associates (Formerly Rothman Orthopaedic Institute)
01.2025 - Current
Medical Front Desk Receptionist
Rothman Orthopaedic Institute (Acquired by NYU Langone Medical Associates)
11.2022 - 01.2025
Medical Front Desk Receptionist
Larchmont Vision Care
10.2021 - 11.2022
Kennel / Vet Assistant
Mamaroneck Veterinary Hospital
09.2018 - 01.2019
Master of Healthcare Administration -
Sacred Heart University
Bachelor of Arts - Sociology
Stony Brook University
Associate of Arts - Psychology
Westchester Community College
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