Tyler Daniels

• Use Putty to log into servers, configure terminal settings, permissions, file transfers, and hardware connections.

• Responsible for providing data center infrastructure support and other network related issues.

• Configure network switches, access points, and POS systems with card readers.

• Support field technicians with project installations and verification of work performed.

• Run bash scripts on terminals and servers for updating hardware and software processes.

• Collaborate with team to support multiple projects for organization.

• Monitored, reviewed, and analyzed network optimization solutions.

• Performed troubleshooting and diagnosis for LAN/WAN performance and connectivity.

• Handled daily network maintenance with new installations, configurations, and troubleshooting of devices, cabling, and equipment.

• Troubleshoot devices, registers, debit pads, UPS, phones, switches, routers, access points, and servers.

• Provide end user support.

• Work with Meraki and Cisco products.

• Collaborate with other AZ teams such as Networks, Wireless Device, and Help Desk to solve problems.

• Work with the IT support team to address user requests and requirements.

• Help field techs.

• Answer to high call volume from vendors, zoners, and DM/RMs.

• Use command line and run scripts in Linux.

• Answer questions regarding civil cases from attorneys and customers.

• Work alongside judges, DAs, prosecutors, and clerks.

• Creating checklists and reports to ensure courts are running smoothly.

• File organizing, scheduling attorney appointments, drafting correspondences.

• Reviewed database information and public records to gather required data.

• Documented data entry codes on applications to support database updates.

• Heavily work with Microsoft such as Word, Excel, PowerPoint, SharePoint.

• Examine and organize legal documents submitted to courts for adherence to laws and court procedures.

• Assists customers as they fill out paperwork pertaining to a motion, garnishment, etc.

• Worked with Crystal reports and other finance tool programs.

• Print weekly attorney checks.

• Complete daily reports to be sent to the chief administrative officer and other administrators.

Worked in various departments such as bookkeeping, filing rooms, civil and criminal departments.

• Resolved caller issues quickly and thoroughly.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.