Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Tyler Dantzler

Schaumburg

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

5
5
years of professional experience

Work History

Senior IT Engineer

National Dental Support
04.2022 - Current
  • Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
  • Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages.
  • Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals while providing long-term value for the company.
  • Reduce server downtime by performing regular hardware upgrades and software patches.
  • Design, configure, and manage Azure Backup services, ensuring regular and secure Cloud backups for VMs, databases, and other workloads.
  • Continuously monitor Cloud and local backup processes, troubleshoot failures, and provide regular reports on backup status, capacity, and integrity.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Spearheaded the development of an effective disaster recovery plan that protected vital data during unforeseen events such as power outages or natural disasters.
  • Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
  • Researched and implemented new technologies and methodologies to improve support processes and provide better services to clients.

Help Desk Technician

Katten Muchin RosenmanLLP
10.2021 - 04.2022
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Provided remote support for users across multiple locations, ensuring consistent service levels regardless of location.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.

IT Support Engineer

Villa Healthcare
10.2019 - 10.2021
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
  • Championed end-user satisfaction surveys leading to targeted improvements in helpdesk operations.
  • Configured and tested new software and hardware.
  • Managed high levels of call flow and responded to technical support needs.

Education

Bachelor of Science - Network And Communications Management

DeVry University-Illinois
Addison, IL
08.2019

Skills

  • Technical Support Delivery Outsourcing
  • Customer Satisfaction
  • Retention
  • Infrastructure Expansion
  • Performance Improvement
  • Analytical Problem-Solving
  • Conceptual Problem-Solving
  • Process Redesign
  • Quality Standards
  • Budgeting
  • Metrics
  • Data Management
  • System Administration
  • Application Support
  • Strategic Planning
  • Asset Inventory
  • Mobile Device Management
  • Consolidation
  • Migration
  • Network Upgrades
  • Email Migrations
  • Server Deployment
  • Scripting
  • Security
  • Monitoring
  • Networking
  • Cloud Computing
  • Project Management
  • Virtualization
  • Windows Server Configuration
  • Firewall Installation
  • Help Desk Support
  • Practice Management Systems
  • Automated Backup Solutions
  • 2D/3D Imaging
  • Group Policies
  • Data Backup and Recovery
  • Remote Support
  • Operating System Support
  • Incident Management
  • Hardware Installation
  • Server maintenance
  • Network Administration
  • Software Upgrades
  • Hardware and Software Configuration
  • System Maintenance
  • Adaptability
  • Continuous Improvement
  • VPN Management
  • Professionalism
  • Customer service expert
  • Highly Professional
  • Interpersonal Skills
  • Technical Troubleshooting
  • Self Motivation
  • Friendly and Patient
  • Desktop support
  • Remote Technical Support
  • Adaptability and Flexibility
  • Effective Communication
  • Active Listening
  • Network support
  • Azure Cloud Administration
  • Azure Expertise
  • Azure Services
  • Azure Monitor

References

  • Marcus Saunders, E-78 Partners, 804-933-3862
  • Cory Miller, E-78 Partners, 714-924-4885
  • Deonna Jones, Cameo Dental Specialists (Previous IT Client), 708-557-3415

Accomplishments

  • Planned and implemented an Azure cloud-based replication system to securely transfer and store X-ray images across multiple healthcare facilities. This solution enabled seamless access to medical imaging for both doctors and patients across sites, enhancing workflow efficiency and improving patient care. Leveraged Azure File Storage and robust backup strategies to ensure data security, patient privacy, and compliance with retention requirements, safeguarding critical medical data.
  • Led the migration of email systems for 50+ clients to Microsoft 365 as part of the onboarding process, ensuring a smooth and efficient transition. This involved managing data migration, configuring tenants, and ensuring minimal downtime while enhancing email security and collaboration features across the organization.
  • Planned, provisioned, and configured a network expansion for a multi-site client undergoing an office expansion. This involved designing scalable network architecture, implementing new infrastructure, and ensuring seamless connectivity across all locations to support their expanding operations.

Timeline

Senior IT Engineer

National Dental Support
04.2022 - Current

Help Desk Technician

Katten Muchin RosenmanLLP
10.2021 - 04.2022

IT Support Engineer

Villa Healthcare
10.2019 - 10.2021

Bachelor of Science - Network And Communications Management

DeVry University-Illinois

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Tyler Dantzler