Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Davis

Morristown,VT

Summary

Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Front of House Manager

The Squeeze Inn Sandwich Shop
03.2017 - 12.2022
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Onboarded new employees with training and new hire documentation.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with distributors and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Addressed customer concerns, resolved escalated customer disputes, and resolved issues to customers' satisfaction.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Increased customer loyalty and retention.

Lead Cashier & Host

The Squeeze Inn Sandwich Shop
02.2016 - 03.2017
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Restocked and organized merchandise in front of house.
  • Displayed new stock and rotated existing products.

Assistant Volleyball Coach

Rogue Community College
08.2019 - 11.2020
  • Worked alongside head coach to pioneer and develop the inaugural season for the RCC Volleyball team.
  • Helped lead team to First Place regional title and to qualify for conference championships in the program's first and second seasons.
  • Developed practice plans and strategies for team advancement.
  • Led team practices in absence of the head coach.
  • Developed and implemented stretching, mobility work, and strength building routines.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Demonstrated most efficient and biomechanically safe technique for a wide range of ball handling skills.
  • Safely transported student athletes in 16 passenger vans to and from away game events.
  • Determined serving strategy and instructed players during matches.
  • Accurately recorded player stats during matches.
  • Administered basic first aid to student athletes.

Head Volleyball Coach

Spiketown Volleyball Club
09.2017 - 05.2020
  • Led various teams of junior volleyball players ranging in age from 12 to 17 over multiple season.
  • Evaluated skills of athletes during tryouts, recruited and assisted in placing athletes on appropriate teams.
  • Instructed players, both individually and in groups, on rules and regulations for volleyball.
  • Scheduled and organized all practice sessions for volleyball athletes.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength and technique.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Prepared athletes for special competitions and tournaments.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
  • Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.

Planter/Seasonal Employee

Lima Greenhouses
02.2015 - 09.2015
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Maintained plant health through watering, pruning, fertilizing, greenhouse relocation, and transplanting when applicable,.
  • Prepared large scale shipments to retailers by packaging plants, confirming inventory, and loading orders for driver delivery.
  • Properly identified various plant species and provided optimal care accordingly.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

Administrative Assistant

Parks Associates CPA & CBTS Inc
01.2014 - 01.2015
  • Front desk duties including answering multiple line telephones, directing calls and taking detailed messages, scheduling client and staff appointments, receiving and assisting clients in office, various tasks as assigned
  • Preparation and delivery of office administrative and financial forms
  • Reception of all payments to firm by check, cash, or credit/debit card, preparation and delivery of bank deposits for multiple accounts
  • Maintenance and use of petty cash funds
  • Preparation and mailing of clients’ personal, business, and estate tax returns
  • Printing, faxing, and copying of various paperwork for clients and staff
  • Delivery of confidential client financial statements
  • Cleaning and maintenance of office and staff break room
  • Select preparation of client accounting work in QuickBooks including bank account reconciliations, accounts payable preparation, and check printing

Cashier Team Lead

Follett Higher Education DBA The Zag Shop
06.2012 - 01.2014
  • Maintained and monitored sales floor and point of sale areas. Identified and address security issues regarding and safety hazards and loss prevention.
  • Received and directed phone calls.
  • Directed and assisted a team of 12 Sales Associates and Cashiers including task delegation, manager override authorization, and cashier balancing.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance.
  • Led opening and closing procedures including preparation of bank deposit, store safe monitoring, setting server status, and preparation and reconciliation daily financial reports.
  • Assisted lead accountant and managers with organization of paperwork and maintenance of vendor files.
  • Team lead for off-site literary events.

Sales Associate

Follett Higher Education DBA The Zag Shop
06.2011 - 06.2012

Student Supervisor

Gonzaga University DBA The Zag Shop Bookstore
05.2010 - 06.2011

Student Cashier

Gonzaga University DBA The Zag Shop Bookstore
09.2009 - 05.2010

Administrative and Faculty Assistant

Gonzaga University School of Professional Studies
05.2011 - 03.2012
  • Greeting and directing staff, students, and visitors
  • Preparation and delivery of office administrative and financial forms
  • Preparation and mailing of student applicant acceptance and denial letters, maintenance of student files, student information data entry and tracking
  • Printing, faxing, and copying for university staff and faculty

Wait Staff Assistant

Rogue Valley Country Club
05.2010 - 09.2010
  • Greeting and seating diners
  • Serving appetizers and drinks
  • Bussing and resetting dining area
  • Cleaning dishes and kitchen preparation

Education

Psychology, English, And Social Studies

Gonzaga University
Spokane, WA

High School Diploma -

Crater High School
Central Point, OR
05.2009

Skills

  • Proficient in the use of computers and computer software including Windows and Mac OSX operating systems
  • Mastery of Microsoft Office suite
  • Basic and advanced use of internet and email functions
  • Proficient in use of printers, fax, and copy machines
  • FHEG technology including WinDSS POS program, WinDSS Back Office inventory and administrative program, and Course Tracks course materials management, eStore Portal patron information and maintenance software
  • Money handling, cashiering, financial record keeping
  • Basic knowledge and use of QuickBooks Pro
  • Amateur handyman with working knowledge of basic tools and repair
  • Professional telephone demeanor
  • Setting up internal phone trees, voice mail, away messages, etc
  • Active and attentive listener
  • Emotional intelligence
  • Strong collaboration and problem solving
  • Accepts and uses feedback, delivers objective feedback
  • POS Systems Operations
  • Supply Ordering and Management
  • Investigating Complaints
  • Health Code Compliance
  • High Acuity for anticipating and solving problems, and resolving disputes

Certification

Oregon Driver License

Oregon Food Handler's Certificate

Timeline

Assistant Volleyball Coach

Rogue Community College
08.2019 - 11.2020

Head Volleyball Coach

Spiketown Volleyball Club
09.2017 - 05.2020

Front of House Manager

The Squeeze Inn Sandwich Shop
03.2017 - 12.2022

Lead Cashier & Host

The Squeeze Inn Sandwich Shop
02.2016 - 03.2017

Planter/Seasonal Employee

Lima Greenhouses
02.2015 - 09.2015

Administrative Assistant

Parks Associates CPA & CBTS Inc
01.2014 - 01.2015

Cashier Team Lead

Follett Higher Education DBA The Zag Shop
06.2012 - 01.2014

Sales Associate

Follett Higher Education DBA The Zag Shop
06.2011 - 06.2012

Administrative and Faculty Assistant

Gonzaga University School of Professional Studies
05.2011 - 03.2012

Student Supervisor

Gonzaga University DBA The Zag Shop Bookstore
05.2010 - 06.2011

Wait Staff Assistant

Rogue Valley Country Club
05.2010 - 09.2010

Student Cashier

Gonzaga University DBA The Zag Shop Bookstore
09.2009 - 05.2010

Psychology, English, And Social Studies

Gonzaga University

High School Diploma -

Crater High School

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Tyler Davis