Tyler Davis
Thornton,CO
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Vail Resorts Inc. Skilled in Incident Reporting and Team Motivation, adept at fostering positive relationships and implementing efficient workflow planning. Reduced response times and discrepancies, significantly improving operational efficiency and financial accuracy.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Ski Technician
Vail Resorts Inc
06.2022 - 04.2023
- Cultivated strong relationships with leading suppliers to ensure timely deliveries of top-quality replacement parts at competitive prices.
- Ensured safe skiing conditions by regularly inspecting and tuning skis and snowboards to meet industry standards.
- Enhanced customer satisfaction by providing professional ski equipment fitting and adjustments.
- Contributed to a reduction in workplace accidents by adhering strictly to safety guidelines when operating machinery for ski repair tasks.
Dispatch Manager
Vail Resorts Inc
07.2021 - 06.2022
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Reduced response times with effective dispatcher training and timely decisionmaking.
Assistant Manager
Hollister.Co
08.2019 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Mishawaka High School
Mishawaka, IN04.2018
Skills
Incident Reporting
Security Guard License
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Workflow Planning
Sales experience
Adaptive Learning
Timeline
Security Officer
Allied Universal Security Services
06.2023 - Current
Ski Technician
Vail Resorts Inc
06.2022 - 04.2023
Dispatch Manager
Vail Resorts Inc
07.2021 - 06.2022
Assistant Manager
Hollister.Co
08.2019 - 04.2021
High School Diploma -
Mishawaka High School
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