Tyler Dawkins
Tuscaloosa
Summary
Motivated and dedicated college student pursuing a degree in Criminal Justice with a strong interest in exploring diverse career paths within the field. Known for exceptional customer service skills, a strong work ethic, and the ability to learn quickly in fast-paced environments. Adept at communicating effectively with individuals from various backgrounds and maintaining a high level of professionalism in all interactions. Eager to apply academic knowledge, hands-on experience, and problem-solving abilities to contribute to a dynamic team while continuing to grow both personally and professionally.
Overview
5
5
years of professional experience
Work History
PCA
DCH Regional Medical Center
01.2025 - Current
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collected and transported specimens to prepare for lab testing.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Customer Service Specialist
Top Golf
09.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Customer Service Representative
TJX Companies
02.2023 - 09.2023
Customer Service Cashier
Publix
02.2021 - 02.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High school Diploma -
Williamson High School
Mobile05.2024
Skills
- Critical thinking and problem solving
- Effective Time Management
- Fast Learner
- Ability to Work Under Pressure
- Adaptability
- Computer Skills
- Communication Skills
- Microsoft Office
- Customer Service
- Safety awareness
- Continuing education
Timeline
PCA
DCH Regional Medical Center
01.2025 - Current
Customer Service Specialist
Top Golf
09.2023 - Current
Customer Service Representative
TJX Companies
02.2023 - 09.2023
Customer Service Cashier
Publix
02.2021 - 02.2023
High school Diploma -
Williamson High School