Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tyler Dawkins

Tyler Dawkins

Tuscaloosa

Summary

Motivated and dedicated college student pursuing a degree in Criminal Justice with a strong interest in exploring diverse career paths within the field. Known for exceptional customer service skills, a strong work ethic, and the ability to learn quickly in fast-paced environments. Adept at communicating effectively with individuals from various backgrounds and maintaining a high level of professionalism in all interactions. Eager to apply academic knowledge, hands-on experience, and problem-solving abilities to contribute to a dynamic team while continuing to grow both personally and professionally.

Overview

5
5
years of professional experience

Work History

PCA

DCH Regional Medical Center
01.2025 - Current
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Collected and transported specimens to prepare for lab testing.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Customer Service Specialist

Top Golf
09.2023 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.

Customer Service Representative

TJX Companies
02.2023 - 09.2023

Customer Service Cashier

Publix
02.2021 - 02.2023
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions.

Education

High school Diploma -

Williamson High School
Mobile
05.2024

Skills

  • Critical thinking and problem solving
  • Effective Time Management
  • Fast Learner
  • Ability to Work Under Pressure
  • Adaptability
  • Computer Skills
  • Communication Skills
  • Microsoft Office
  • Customer Service
  • Safety awareness
  • Continuing education

Timeline

PCA

DCH Regional Medical Center
01.2025 - Current

Customer Service Specialist

Top Golf
09.2023 - Current

Customer Service Representative

TJX Companies
02.2023 - 09.2023

Customer Service Cashier

Publix
02.2021 - 02.2023

High school Diploma -

Williamson High School