Tyler D. Critchlow
Ogden,Utah
Overview
2025
2025
years of professional experience
Work History
Customer Support Officer
The Home Depot
4 2014 - Current
- Expert in managing and responding to urgent customer concerns while solving unique and complex situations with professionalism
- Provides quick and timely updates to customers and leadership weekly and when requested
- Manages and maintains data log of customer interactions and problem resolutions
- Utilizes data from tracking system to ensure all customers have been assisted while continuously updating tracking system and electronic team logs
- Operates Microsoft Excel, Microsoft Word, and multiple internal tracking systems
- Rapidly obtains information through thorough research and applies data to maintain client confidentiality to the highest standard while still upholding regulations, policies, and guidelines established through the organization
- Regularly consults with clients to obtain accurate data and needs in order to properly instruct and direct customers on processes, products, and services offered, providing the most support to the customers and their needs
- Effectively communicates with leadership and management to obtain the most updated changes in policy and procedure, utilizing this information to constantly adapt to ensure policy and procedure are always upheld and to provide the most professional and efficient service to customers and clients
- Aided in the operation of the overall team, ensuring the team functioned to the highest standard, including managing metrics, customer relations, and all team members were adequately trained while maintaining records and reports to support metric analyzation
- Consistently a top performing associate month to month
- Maintains a 23% above average output in metrics and measurements established, leading to higher customer satisfaction and a larger customer pool served
- Assists with customer purchase orders, specializing in quick and effective, urgent problem resolution of any/all issues
- Primary team member to provide training to other members due to abilities/proficiencies and history of continuously surpassing individual and team goals
- Supervised and coached other associates in team incentives, resulting in 12% increase in productivity and growth
- Individual and team goal oriented
- 100% successful in order delivery confirmation
- Ensured all sales were delivered within 0 to 2 day of expected delivery date
- Routinely followed up with other organizations and groups involved to confirm shipment would meet expected delivery date
- If issues or concerns did arise, resolved all issues within 4 hours to 1 day to ensure orders would meet expected deadline
- Developed the ability to identify each staff individual’s strength in order to heighten productivity and staff satisfaction while providing training in each staff individual areas of improvement to increase overall knowledge and abilities on the team
- Accepted larger workload and customer volume due to efficiency in day-to-day duties, willingness to communicate, and coverall success
- Trusted to plan levels, construct, evaluate and brief metrics to team and leadership
- Manages multiple budget duties
- This includes managing financial spreadsheets and tracking systems to ensure budget and funding expectations and allotments were adequately met and maintained
- Fully successful, goes above and beyond for all responsibilities, including daily duties and all other additional tasks assigned
- Sustained knowledge and skills required to progressively outperform standards and accomplish all assigned duties and responsibilities while still accepting higher and more complex tasks and assignments
- Maintains and progressively develops knowledge to all systems required to perform duties
- Trained in handling and overseeing urgent, high-priority, client concerns
- Achievement in all duties assigned resulted in regular awards and recognition of efforts
Medical Transportation Driver
Ensign
08.2023 - Current
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Customer Support Specialist
AT&T
03.2013 - 04.2014
- Meticulously documented and handled customer concerns while determining and planning solutions to address the customers concerns
- Continuously met and exceeded sales goals and customer expectations
- Maintained detailed records/documentation in record files and internal tracking system
- Regularly researched and updated customer records and tracking system when new data or updates were available, or at a minimum, on a weekly basis
- 100% successful with providing leadership and management with beneficial and significant status changes when requested
- Analyzed process and supply chain flow that provided an opportunity to propose new tactics to lean internal process and reduce lead time
- This led to new insights in company policies and procedures and effective process changes
- Monitored individual/personal goal, team goals, and overall organizational goals
- Trained and encourage team members to learn new tactics, strategies, and skills that was vital to metrics/goals being met at the individual level and team level
- Utilized multiple computer systems and innovative/advanced technological products and systems
- Experience with simultaneously operating and managing data or research in numerous systems established an effective workload and time management proficiency useful in high-stress environments and urgent orders/requests
- Problem solver
- With the knowledge developed in customer service and comprehension of policy and procedures, I hold a valuable advantage that benefits the team and other associates because I can assist with quickly solving unordinary problems in hectic or demanding situations
Line Production
Kimberly Clark
02.2012 - 03.2013
- Productively operated in a strenuous and laborious work environment for 12 hours at a time, in large teams, while still exceeding production line goals
- Coached and trained equivalent team members and leadership personnel
- Creative and innovative thinking to maximize production goals and metrics
- Evaluated and studied previous procedures and methods
- Identified areas in the production process and safety conditions that would create extra waste and unnecessary time used
- Examined the periods of waste and identified a more efficient, lean process through changes in the issues observed
- Efforts in eliminating waste reduced time on production line, personnel required to perform duties, and resources inputted to normally complete the process
- Oversaw production quality while maintaining safety standards
- Involvement in the supervision of production and safety standards created a deep understanding of metrics, lean processing and overall organization goals and expectations
- Goal oriented
- Ensured productions levels were delivered to anticipated design levels
- Built a positive and professional work culture within teams and other outside organizations involved
- Explored and constructed valuable team relationships for maximum efficiency in interpersonal relationships and organizational goals
- Obtained the ability to identify each staff individual’s strength in order to heighten productivity and staff satisfaction
Education
High School Diploma -
Weber High
Ogden, UT 05.2001 -
Skills
CRM software
Complaint handling
Customer inquiry management (CIM)
Trend detection and analysis
Complaint resolution
Timeline
Medical Transportation Driver
Ensign
08.2023 - Current
Customer Support Specialist
AT&T
03.2013 - 04.2014
Line Production
Kimberly Clark
02.2012 - 03.2013
High School Diploma -
Weber High
05.2001 -
Customer Support Officer
The Home Depot
4 2014 - Current
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