Tyler Dean
Harrisonburg,VA
Summary
Proactive Rental Shop Lead Supervisor with extensive experience in customer operations and team management. Skilled in conflict resolution, efficient scheduling, and inventory management, with a strong track record in improving customer satisfaction and employee performance. Bringing expertise in training, cash handling, and promotional strategies to drive business success.
Committed shop lead with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Rental Shop Lead Supervisor
Great Eastern Resorts
10.2023 - Current
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Implemented efficient scheduling practices to optimize employee productivity and maintain appropriate staffing levels.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Developed training programs for new hires, resulting in increased job competency and faster onboarding processes.
- Handled escalated customer complaints professionally, resolving issues efficiently while preserving brand reputation and customer loyalty.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies or loss due to theft or error.
Rental Shop Supervisor
Great Eastern Resorts
11.2022 - 04.2023
- Assisted customers with selecting appropriate ski gear for their skill level and preferences, resulting in a safer experience on the slopes.
- Promoted positive customer relations through prompt service, addressing concerns, and providing knowledgeable advice on ski gear usage.
- Provided expert recommendations on proper ski care and storage practices, enhancing customer satisfaction and prolonging gear lifespan.
- Ensured safe skiing conditions by regularly inspecting and tuning skis and snowboards to meet industry standards.
- Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately.
- Delivered exceptional customer service by answering questions and offering expert advice on bike maintenance and repairs.
- Maintained a clean and organized workspace, ensuring the safety of both employees and customers.
- Boosted overall shop performance by actively participating in ongoing training sessions and staying current on industry developments.
- Streamlined repair processes for increased efficiency and faster turnaround times.
Assistant Manager of Customer Operations
Gap Inc.
03.2020 - 05.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Department Manager
Old Navy
11.2019 - 03.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Education
High School Diploma -
Spotswood High School
Penn Laird, VA08.2019
Skills
- Store operations
- Machinery Operation
- Recruitment and hiring
- Employee Scheduling
- Promotional strategies
- Product Knowledge
- Inventory Management
- POS Systems
- Vehicle operation
- Records Management
- Time Management
- Reliability
Certification
- Forklift Certification
- First Aid Certification
- Virginia Driver's License
- CPR/AED Certification
Mountain Biking, Snowboarding, Fixing equipment by hand or machine
As I currently work my way through the sports industry, I take pride in my eagerness to learn and improve my skills in biking and riding. When I entered the industry I had no experience in either sport. As my excitement grew to be involved in the culture, I began to push myself to find the enjoyment in the equipment I became so familiar with. Everyday i'm learning new tricks or techniques and my interest continues to grow in these sports i've been able to become apart of.
Timeline
Rental Shop Lead Supervisor
Great Eastern Resorts
10.2023 - Current
Rental Shop Supervisor
Great Eastern Resorts
11.2022 - 04.2023
Assistant Manager of Customer Operations
Gap Inc.
03.2020 - 05.2021
Department Manager
Old Navy
11.2019 - 03.2020
High School Diploma -
Spotswood High School
- Forklift Certification
- First Aid Certification
- Virginia Driver's License
- CPR/AED Certification
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