Dynamic and results-driven Account Manager/Executive with extensive experience in sales and account management. Proven track record of exceeding sales targets and fostering strong client relationships. Adept at identifying client needs and delivering tailored solutions that drive revenue growth. Recognized for exceptional leadership skills and the ability to build and mentor high-performing teams. Skilled communicator and strategic thinker, committed to achieving and surpassing business objectives through innovative sales strategies and customer-centric approaches.
Responsibilities:
- Managed a comprehensive portfolio, effectively brokering deals among partners, resellers, and clients to optimize business opportunities and revenue growth.
- Conducted thorough needs assessments for small to medium-sized businesses, focusing on the upgrade and efficiency of their wired and wireless network infrastructures.
- Fostered and maintained strong relationships with field managers, leveraging these partnerships to enhance business outcomes and client satisfaction.
- Executed strategic cold calling to expand the client base and drive business development efforts.
- Demonstrated a consistent ability to meet and exceed monthly and quarterly sales targets through effective negotiation, diligent client follow-up, and exceptional deal-closing skills.
- Managed daily operational tasks with a high degree of efficiency, including scheduling and conducting meetings, promptly responding to client emails, negotiating deals, and ensuring comprehensive follow-up with all clients to maintain engagement and satisfaction.
Achievements:
- Successfully met and surpassed sales objectives, contributing significantly to the company's revenue growth and market expansion.
- Recognized for outstanding relationship management, resulting in sustained business and high client retention rates.
Responsibilities:
- Provided a warm and professional welcome to guests at the dealership, ensuring a positive first impression and fostering a welcoming environment.
- Conducted demonstrations of new and pre-owned vehicles, employing a feature-and-benefit selling approach tailored to the specific needs and preferences identified through qualifying questions.
- Customized sales presentations to align with individual customer requirements, emphasizing the unique value and advantages of the vehicles.
- Skillfully negotiated terms involving monthly payments, trade-in values, and purchase prices, focusing on value selling to maintain profitability and customer satisfaction.
- Established and nurtured long-term relationships with customers, extending beyond the initial sale to ensure ongoing satisfaction and loyalty.
- Consistently achieved and surpassed sales targets by embracing continuous learning and self-improvement, staying abreast of the latest product knowledge and sales techniques.
Achievements:
- Demonstrated a strong track record in exceeding sales objectives, contributing significantly to the dealership's success and reputation for customer service excellence.
- Recognized for exceptional relationship-building skills, resulting in a high rate of repeat and referral business.
- Achieved 100% customer satisfaction in 2018, as acknowledged by General Motors, underscoring a commitment to excellence in customer service and client relations.
Responsibilities:
- Specialized in collaborating with small to medium-sized businesses across the Pacific Time Zone to develop and implement tailored mailing solutions, enhancing their operational efficiency and communication strategies.
- Expertly crafted, designed, and executed contracts for key stakeholders including business owners, CEOs, and board members, ensuring clarity, professionalism, and quality in every document.
- Utilized advanced sales and negotiation techniques to address and overcome client objections, securing contracts and fostering positive business relationships.
- Demonstrated exemplary customer service and account management, setting a high standard of excellence and commitment to client satisfaction.
Achievements:
- Awarded "Salesperson of the Month" on seven occasions in recognition of outstanding sales performance and exceptional achievement in revenue generation.
- Maintained a 5-star rating as an account manager, reflecting exceptional service, reliability, and client satisfaction.
- Received the "Customer Service Excellence Award" for providing superior customer care and support, further establishing a reputation for excellence in client engagement.
- Named "Top Performer of 2016" for leading sales figures, customer satisfaction ratings, and overall contribution to the company's success.