Jessica Diehl
Harrisonville,PA
Summary
Adept at managing high-stress situations and prioritizing emergency calls, I enhanced dispatch efficiency and data accuracy at Moetivations. Skilled in dispatch software and customer relations, my proactive approach significantly improved response times and team coordination, showcasing a commitment to public safety and service excellence. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Traveling Dispatcher
Moetivations
07.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Directed responders using assigned mapping systems for timely emergency attendance.
EMT
Raytown Ambulance
01.2021 - Current
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Maximized ambulance readiness by conducting thorough equipment checks and ensuring all necessary supplies were available for proper emergency response.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Increased patient comfort during transport by providing compassionate care and addressing individual needs.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
911 Public Safety Telecommunicator
Bedford County 911 Center
05.2019 - 12.2023
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Conducted quality assurance checks on recorded calls, identifying areas for improvement and implementing necessary changes.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Contributed to continuous improvement initiatives within the department through proactive feedback on processes and protocols.
- Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
Education
High School Diploma -
Bedford High School
Bedford, PACertificate - EMT
IUP
Indiana, PASkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Customer Relationship Management
- Schedule Coordination
- Communication Equipment Operation
- Dispatching field personnel
Timeline
Traveling Dispatcher
Moetivations
07.2023 - Current
EMT
Raytown Ambulance
01.2021 - Current
911 Public Safety Telecommunicator
Bedford County 911 Center
05.2019 - 12.2023
High School Diploma -
Bedford High School
Certificate - EMT
IUP