Tyler DeJesus
Phoenix,AZ
Summary
Hardworking HVAC Installer experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Laborer
Off Duty Firefighters Will Move
Peoria, AZ
01.2025 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
HVAC Installer
Sonoran Mechanical Systems
7902 W Gold Dust Ave Peoria, AZ 85345 United Stat
08.2024 - 01.2025
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
HVAC Installer
Morehart Air Conditioning & Heating
Peoria, AZ
08.2023 - 08.2024
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Reviewed worklists from supervisor to interpret project details and instructions.
- Ensured that all safety protocols were followed while working onsite at customer locations.
- Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.
- Inspected job site before project start to identify obstacles and resolve issues.
- Communicated with clients during service calls for top-quality customer service.
- Repaired and modified heating, ventilating and air conditioning (HVAC) systems to improve efficiency.
- Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Loaded materials, tools and [Type] equipment on truck at beginning of each shift.
- Planned work procedures using charts, technical manuals and experience.
- Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
- Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
- Maintained safe workplace for employees and personnel during projects.
- Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
- Participated in team meetings with other members of the organization in order to discuss upcoming projects or areas needing improvement.
- Installed condensate lines, gas piping, venting systems for water heating appliances, exhaust fans.
Service Advisor
Coulter Nissan
Surprise, AZ
02.2021 - 08.2023
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Explained amount for expected services and provided detailed answers to customer questions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Handled telephone inquiries regarding appointments and work in process.
- Excelled in exceeding daily credit card application goals.
- Participated in ongoing training activities related to automotive technology advancements.
- Greeted customers and addressed their needs in a professional manner.
- Examined records and papers to verify warranty and service contract coverage.
- Answered phone calls and responded to questions and concerns.
- Collected deposits or payments and arranged for billing.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Ensured that all customer inquiries were handled promptly and accurately.
HVAC Installer
Creative Air Conditioning
Phoenix, AZ
06.2020 - 01.2021
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Reviewed worklists from supervisor to interpret project details and instructions.
- Ensured that all safety protocols were followed while working onsite at customer locations.
- Inspected job sites prior to beginning work to identify any potential safety hazards or obstacles that could affect the job.
- Installed refrigeration, heating and air conditioning systems, positioning compressors, motors and other components in accordance with design specifications.
- Presented job proposals for service repair or new units for new and existing customers.
- Conducted maintenance on existing HVAC systems to ensure proper operation and energy efficiency.
- Interpreted construction drawings and cut sheets in field.
- Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.
- Led teams to complete large installation projects on time and within specific parameters outlined in customer documentation.
- Inspected job site before project start to identify obstacles and resolve issues.
- Communicated with clients during service calls for top-quality customer service.
- Repaired and modified heating, ventilating and air conditioning (HVAC) systems to improve efficiency.
- Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
- Supervised subcontractors during work task completion on job sites.
- Assessed system operations to identify potential areas requiring maintenance services.
- Planned work procedures using charts, technical manuals and experience.
- Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
- Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
- Put in new gas lines, wiring and other support components for HVAC systems.
- Maintained safe workplace for employees and personnel during projects.
- Pulled electrical wiring for new installations or repairs to existing HVAC systems.
- Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
- Attended training sessions related to new products or techniques in order to stay current in industry standards.
- Troubleshot HVAC system issues using appropriate tools and test equipment.
Expo/Food Runner
P. F. Chang's
Phoenix, AZ
06.2018 - 06.2020
- Stocked customer service stations with paper products or beverage preparation items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Stocked service stations with ice, napkins and straws.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Assisted servers to optimize guest dining experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Responded promptly to customer inquiries and requests for additional items or services.
- Assisted in training new staff members on restaurant operations and procedures.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Offered insight into menu items to answer customer questions.
Education
Fire 1 & 2 - Fire Science
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05.2020
GED -
Sandra Day O'connor High School
Glendale, AZ05.2018
Skills
- Parts Inventory Management
- Technical Troubleshooting
- Load Calculations
- System Installation
- Blueprints and Specifications
- Blueprint Reading
- Emergency Response
- Duct Sizing and Design
- Parts Replacement
- Vehicle Maintenance
- Ventilation Systems
- Customer Service
- Heavy Lifting
- Appliance Repair
- Air Compressor Installation
- Decision-Making
- Work Crew Monitoring
- Corrective Maintenance
- Equipment Calibration
- Reading Blueprints
- Equipment Servicing
- Flexible and Adaptable
- Troubleshooting Skills
- Industrial Refrigeration Systems
- Apprentice Training
- Job Site Setup
- Component Repair
- Inspecting Systems
- Quality Control
- Insulation Installation
- System Testing
- Maintaining Inventory
- Team Player
- Equipment Setup
- Furnace Installation
- Safety Procedures
- Piping and Brazing
- Performing Maintenance
- Project Management
- OSHA Compliance
- Employee Training
- Equipment Installation
- Client Needs Assessment
- Filter Replacement
- Data Collection
- Typing Proficiency
- Problem Resolution
- Multi-Task Management
- Retail Sales Customer Service
- Computer Proficiency
- Warranty Service
- Customer Relations
- Positive and Professional
- High-Energy Attitude
- Prioritization
- Client Relations
- Adaptive Team Player
- Critical Thinking
- Active Listening
- Team Development
- Researching
- Professional Telephone Demeanor
Timeline
Laborer
Off Duty Firefighters Will Move
01.2025 - Current
HVAC Installer
Sonoran Mechanical Systems
08.2024 - 01.2025
HVAC Installer
Morehart Air Conditioning & Heating
08.2023 - 08.2024
Service Advisor
Coulter Nissan
02.2021 - 08.2023
HVAC Installer
Creative Air Conditioning
06.2020 - 01.2021
Expo/Food Runner
P. F. Chang's
06.2018 - 06.2020
GED -
Sandra Day O'connor High School
Fire 1 & 2 - Fire Science
Maricopa Community Colleges - Glendale Community College