Tyler Dennison
Forney,TX
Summary
Hands-on Service Director recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget. High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management. Experienced HVAC Technician proficient in operations and repairs of heating, refrigeration, ventilation and air conditioning systems. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Dedicated to superior service and solving problems with minimal oversight.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercial Service Director
Denali Construction Services
Carrollton, Texas
07.2023 - Current
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Analyzed customer feedback to identify areas of improvement in product design and services provided.
- Oversaw recruitment process for new customer service personnel and conducted interviews with prospective candidates.
- Created policies and procedures to ensure compliance with industry standards and regulations.
- Ensured that all customer service representatives had comprehensive knowledge of the company's products and services.
- Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
- Established weekly team meetings to discuss progress on current projects, review trends in customer feedback, and brainstorm solutions for any identified problems or challenges.
- Collaborated with other departments within the organization such as marketing, sales, finance, IT, to ensure smooth functioning of operations across different teams.
- Designed detailed reports outlining key performance indicators such as average response time, resolution rate, for senior management.
- Maintained relationships with third party vendors providing customer support services on behalf of the company.
- Provided guidance and mentoring to junior staff members on how they can better handle challenging situations when dealing with customers.
- Identified opportunities for cost savings through process optimization initiatives while ensuring quality levels remain high.
- Evaluated employee performance based on criteria such as accuracy and speed in responding to queries, ability to upsell and cross-sell products and services,.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
HVAC Technician
Denali Construction Services
Carrollton, TX
04.2018 - Current
- Adept at reading blue prints of electrical equipment.
- Analyzed, modified and repaired digital control systems.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Disassembled units, repaired broken components and restored to operating condition.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Drafted pre-task plans and JSAs.
- Prepared and participated in project design reviews.
- Recommended design modifications to eliminate component and system malfunctions.
- Evaluated project feasibility based on available equipment and materials and labor expenses.
- Created technical reports to summarize analysis findings and highlight ways to improve project or particular components.
- Researched and analyzed customer design proposals, specifications, manuals and other data.
- Selected manufacturing methods, fabrication and product designs.
- Brainstormed with product designers to refine and implement new manufacturing processes.
- Simplified complex specifications into logical design requirements for production.
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Created team objectives and roles with specific goals outlined for each individual.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Modified project plans when needed to better align with organizational objectives.
- Drafted project construction schedule and updated as job progressed.
- Determined project staffing needs and led resource management.
Education
HVAC 5 Year Training Program - HVAC
UA Local 100
Mesquite, TX07.2023
Skills
- Piping and Brazing
- Energy Optimization
- Ventilation and Air Conditioning
- Heavy Lifting
- Decision Making
- Blueprint Interpretation
- Team Building
- Customer Service
- Verbal and Written Communication
- Dedicated Team Player
- In-Depth Knowledge of Refrigeration Systems
- Payroll and budgeting
- Strategic Planning
- Financial recording
- Service Delivery
- Operations Management
- Team Leadership
- Sales Support
- Training and mentoring
- Performance Analysis
- Staff Development
- Customer Relationship Management
- Account Management
- Relationship Building
- Customer Retention
- Team training and development
- Contract Negotiation
- Appointment Coordination
- Excellent Problem Solver
- Construction Site Safety Training
- Certified HVAC Technician
- Installation Expert
- Analytical Thinker
- VFDs Knowledge
- Troubleshooting and Diagnostics
- Flexible and Adaptable
- Quality Control
- Emergency Repairs
- Project Management
Certification
OSHA 30
EPA Type 1, 2 and 3
Samsung VRF installation, design, startup and troubleshooting
LG VRF installation, design, startup and troubleshooting
Mitsubishi VRF installation, design, startup and troubleshooting
AAON Package Unit installation, startup and troubleshooting
Timeline
Commercial Service Director
Denali Construction Services
07.2023 - Current
HVAC Technician
Denali Construction Services
04.2018 - Current
HVAC 5 Year Training Program - HVAC
UA Local 100
OSHA 30
EPA Type 1, 2 and 3
Samsung VRF installation, design, startup and troubleshooting
LG VRF installation, design, startup and troubleshooting
Mitsubishi VRF installation, design, startup and troubleshooting
AAON Package Unit installation, startup and troubleshooting
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