Tyler Denobrega
East Stroudsburg,PA
Summary
Resourceful Technical Assistant brings an extensive understanding of intricate hardware, software and peripheral support issues to computer support field. Over a 4-plus year period serving as point-of-contact for assessing and troubleshooting system performance, fielding user queries and liaising with vendors and third-party support. Offers extensive experience customizing and fixing deployments to meet organizational need for nonstop operations. Adept understanding of manuals and online resources, incorporated into knowledge base to quickly and efficiently resolve problems.
Overview
5
5
years of professional experience
Work History
Technical Assistant
I Was A Technical Assistant For My Church
03.2020 - 02.2023
- Gathered, organized and distributed technical documentation.
- Installed technical hardware and software in deskside support environment.
- Fielded user queries and service requests to address problematic issues.
- Maintained knowledge support base regarding hardware, software and equipment warranties and repair needs.
Babysitter
Family Babysitter - Occasional
03.2022 - 12.2022
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Volunteer
I Volunteered At My Church Pantre
02.2018 - 12.2022
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Pet Sitter
Family Pet Sitting
04.2022 - 09.2022
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Computer Repairman
Personal Computer Business
06.2020 - 04.2022
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Built Computers for Customers
- Recommended and chose parts for customers
Lawn Mower
Neighborhood Land Care
01.2019 - 04.2021
- Removed grass clippings and leaves from property using blower.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Edged sidewalks, driveways and landscape features using line trimmer.
- Removed rocks and other items from lawn for mower safety and clean appearance.
Education
Bachelor of Science - Computer Science And Programming
East Stroudsburg University of Pennsylvania
East Stroudsburg, PAGED -
Stroudsburg High School
Stroudsburg, PA06.2023
Skills
- Research Abilities
- Deskside Support
- Computer Maintenance
- Technical Support and Assistance
- Proper Knowledge of Technology
- Good Communication Skills
Timeline
Pet Sitter
Family Pet Sitting
04.2022 - 09.2022
Babysitter
Family Babysitter - Occasional
03.2022 - 12.2022
Computer Repairman
Personal Computer Business
06.2020 - 04.2022
Technical Assistant
I Was A Technical Assistant For My Church
03.2020 - 02.2023
Lawn Mower
Neighborhood Land Care
01.2019 - 04.2021
Volunteer
I Volunteered At My Church Pantre
02.2018 - 12.2022
Bachelor of Science - Computer Science And Programming
East Stroudsburg University of Pennsylvania
GED -
Stroudsburg High School
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