Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Tyler Dolphin

Madison,WI

Summary

Hard-working Grocery and Retail Manager with 10+ years of experience and solid merchandising skills and sales growth in all departments each year, with three different companies.

Overview

19
19
years of professional experience

Work History

Store Manager

Five Below
09.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Food and Beverage Team Lead

Target
07.2022 - Current
  • Lead, motivate, and develop a team of Food & Beverage Associates to ensure customer satisfaction and meet business objectives.
  • Monitor team performance, provide feedback and guidance, and resolve any issues that arise in a timely manner.
  • Ensure all customer service standards are met and exceeded, including greeting customers, responding to inquiries, and providing personalized service.
  • Train and coach team members in the areas of job duties, customer service, and safety protocols.
  • Oversee daily operations of the Food & Beverage department, including inventory management, scheduling, and ordering of supplies.
  • Maintain knowledge of all products, promotions, and menu items to provide accurate information to customers.
  • Monitor and address customer feedback and complaints in a professional and timely manner.
  • Work with management to set and meet financial, sales, and customer service goals.
  • Follow all safety and sanitation guidelines to ensure a safe and clean working environment.
  • Ensure compliance with all applicable laws and regulations.

Grocery Operations Manager

Roundys, Kroger
03.2021 - 07.2022
  • Manage daily operations of grocery store to meet store goals. Provide direction and guidance to grocery staff in their assigned job duties. Follow and enforce store policies
  • Security measures and customer service standards. Provide excellent customer services for sales growth. Develop positive shopping experience and ensure customer satisfaction. Evaluate performance of each staff and provide appropriate feedback. Perform inventory control to avoid over stock and low stock. Manage product storage and rotation activities to reduce spoilages and damages. Ensure that grocery shelves are maintained clean and organized. Ensure that shelves are loaded with fresh products all the times. Ensure that all products are properly tagged and labeled. Assist in recruiting and training staff on assigned responsibilities. Assign daily workload and schedules to staff. Setup product displays in store entrance and other sections according to merchandising standards. Maintain the store clean safe and appealing. Develop process improvements to maximize sales and profitability. Educate staff about safety and sanitation procedures.

Produce Manager

Roundys, Kroger
12.2013 - 03.2021
  • Manage department activities related to stocking pricing and rotation of merchandise. Assist in ordering receiving display and sale of all products in accordance to company quality and merchandising standards. Collaborate with Merchandising Director to develop pricing plan and marketing plan. Assist in developing marketing events and other promotional activities to maximize sales and profits. Collaborate with Merchandising Director to develop work plan and labor schedule. Manage department inventory control to maintain proper stock level so that there is no out of stock and over-stock products. Prepare weekly sales reports for the management. Ensure all invoices and bills are processed accurately and in a timely fashion. Maintain accurate records of sales purchases and any transfers daily between departments. Ensure that work environment is clean and safe. Comply with federal state and local laws. Dispose all outdated and spoiled produce which is no longer suitable for sale. Monitor and control all procurement costs and expenses according to the budget limit. Ensure customer satisfaction by resolving customer concerns and problems in timely manner. Work with Store Manager on hiring evaluation and overall supervision of department personnel. Train the produce team in new policies and product knowledge.

Data Entry Clerk

American Family Insurance
06.2006 - 10.2011
  • Entering customer and account data from source documents within time limits Compiling verifying accuracy and sorting information to prepare source data for computer entry Reviewing data for deficiencies or errors correcting any incompatibilities and checking output

Education

High School Diploma - undefined

Sun Prairie High School
Sun Prairie, WI
06.2006

Skills

  • Budget -
  • Computer entry -
  • Customer satisfaction -
  • Customer service -
  • Customer services -
  • Customer service
  • Multitasking and organization
  • Store operations
  • Store opening and closing
  • Team leadership
  • Friendly and positive

LANGUAGES

English

Timeline

Store Manager

Five Below
09.2024 - Current

Food and Beverage Team Lead

Target
07.2022 - Current

Grocery Operations Manager

Roundys, Kroger
03.2021 - 07.2022

Produce Manager

Roundys, Kroger
12.2013 - 03.2021

Data Entry Clerk

American Family Insurance
06.2006 - 10.2011

High School Diploma - undefined

Sun Prairie High School

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