Tyler Dombrowski
Hamilton,VA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team support, notably at AC Hotel by Marriott. Excelled in server training and wine pairing, enhancing guest satisfaction and contributing to repeat business. Demonstrated strong work ethic and effective customer upselling, significantly improving service quality and menu offerings.
Overview
13
13
years of professional experience
Work History
Server
AC Hotel by Marriott
Washington DC, DC
08.2023 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in training new servers.
Groom
Twin Oaks Riding
11.2021 - Current
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Completed routine barn upkeep tasks such as stocking supplies.
Server
Cooper’s Hawk Winery and Restaurant
01.2023 - 08.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Implemented feedback from customers to improve service quality and menu offerings.
Server
Good Eats Emporium
05.2022 - 12.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Set up tables in between patrons to reduce wait times.
- Handled money transactions accurately while following company procedures for handling cash payments.
Dishwasher/Prep Cook
Hamilton Station Gastropub
Hamilton, USA
06.2021 - 05.2022
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Sanitized surfaces after each use following standard sanitation practices.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Ensured timely availability of clean dishes for various meal services.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Business Assistant
Sarela Technology Solutions
03.2019 - 06.2019
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized and maintained company files and records, ensuring accuracy and confidentiality.
- Prepared agendas and made arrangements for meetings, conferences, teleconferences.
- Conducted market research to identify potential clients and new business opportunities.
- Managed databases and ensured the accuracy of business-critical information.
Concierge
Lansdowne Woods of Virginia
09.2018 - 02.2019
- Open clubhouse at start of shift.
- Restored venue post-event to original condition.
- Managed front desk tasks efficiently.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
Quality Control Assistant
Valley Biomedical
06.2017 - 12.2017
- Organized comprehensive lot filing system.
- Coordinated administrative duties effectively.
- Played key role in warehouse operations.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Assisted with maintaining quality control standards by inspecting products for defects.
Assistant Teacher
Loudoun Valley High School and Mull Run Elementary School
, USA
05.2015 - 06.2015
- Company Overview: Loudoun County Public Schools
- Teaching elementary school music
- Grading performance evaluations
- Conducting performance evaluations
- Organizing and coordinating lessons
- Loudoun County Public Schools
Landscaping
Penelope Ehrenman
Hamilton, USA
07.2013 - 08.2013
- Watering plants
- Planting flowers and shrubs
- Mulching
- Preparing beds for plants
- Relocating plants
Busboy/Host
The Café on 26th
Ocean View, USA
06.2012 - 07.2012
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained a clean dining area by sweeping floors and wiping down surfaces regularly.
- Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
- Followed safety guidelines when handling hot plates or sharp objects like knives and forks.
- Assisted in the preparation of meal ingredients, including measuring, weighing, and mixing.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
Volunteer Barn Hand
Equine Reproductive Concepts LLC
- Feeding and watering horses
- Ensuring barn cleanliness
- Transporting horses to/from stalls
- Mucking stalls
- Assisting barn manager
Education
George Mason University
Fairfax, VA06.2024
Northern Virginia Community College
Ashburn, VA08.2023
Christopher Newport University
Newport News, VA10.2017
Advanced Studies Diploma -
Loudoun Valley High School
Purcellville, VA06.2015
Skills
- Team member support
- Food inspection
- Daily specials memorization
- Hostess support
- Order delivery practices
- Table resetting
- Server training
- POS operation
- Wine pairing
- Effective customer upselling
- Strong work ethic
Accomplishments
- Training, Junior Leadership Training in Troop 969 of the National Capitol Area Council of the Boy Scouts of America
- Teaching, Teacher's Assistant for the St. Francis De Sales Catholic Education Program
- Teaching, Teacher's Assistant for Symphonic Band at Loudoun Valley High School
- Teaching, Scout-in-charge at 2012 Webelos Weekend hosted by Boy Scout Troop 969
- Teaching, Station Leader at Mafeking event hosted by Boy Scout Troop 163
- Teaching, Patrol leader for Summer camps at Goshen Scout Reservation and Camp Liberty in Summer of 2011
Timeline
Server
AC Hotel by Marriott
08.2023 - Current
Server
Cooper’s Hawk Winery and Restaurant
01.2023 - 08.2023
Server
Good Eats Emporium
05.2022 - 12.2022
Groom
Twin Oaks Riding
11.2021 - Current
Dishwasher/Prep Cook
Hamilton Station Gastropub
06.2021 - 05.2022
Business Assistant
Sarela Technology Solutions
03.2019 - 06.2019
Concierge
Lansdowne Woods of Virginia
09.2018 - 02.2019
Quality Control Assistant
Valley Biomedical
06.2017 - 12.2017
Assistant Teacher
Loudoun Valley High School and Mull Run Elementary School
05.2015 - 06.2015
Landscaping
Penelope Ehrenman
07.2013 - 08.2013
Busboy/Host
The Café on 26th
06.2012 - 07.2012
Volunteer Barn Hand
Equine Reproductive Concepts LLC
George Mason University
Northern Virginia Community College
Christopher Newport University
Advanced Studies Diploma -
Loudoun Valley High School
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