Tyler Donato
Fort Myers,FL
Summary
Self-driven, goal orientated, and experienced business manager skillful in monitoring and managing daily business operations with over ten years of experience in retail and construction management, focusing on continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager - NEFL
Proformance Builder Solutions
08.2024 - Current
- Currently managing financial aspects of the business, including budgeting and cost control for optimal profitability.
- Currently managing a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built builder and employee loyalty within the NEFL market in my short term.
- Cultivated strong relationships with build partners, vendors, and subcontractors to ensure long-term success and loyalty.
- Managing financial reporting processes to track progress towards organizational objectives accurately.
- Maximizing efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager - SWFL
Proformance Builder Solutions
04.2023 - 08.2024
- Managed financial aspects of the business, including budgeting and forecasting for optimal profitability.
- Oversaw inventory management processes to maintain proper stock levels and minimize waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence.
- Optimized labor scheduling practices to ensure appropriate coverage while minimizing labor costs.
- Developed and executed strategies to improve builder experience, resulting in positive reviews from all of our build partners and increased repeat business.
- Enforced quality assurance and standard of operation procedures to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations and employee evaluations.
- Collaborated with other AGM's & GM's, fostering a cooperative atmosphere that drove overall organizational success.
Re-Roof / New Construction Superintendent
ProFormance Builder Solutions
02.2023 - Current
- Maintained tight construction standards while instructing roofing contractors on quality control.
- Scheduled subcontractors and vendors to coordinate completion of jobs and tasks.
- Complied with OSHA roofing safety regulations eliminating potential risks on job sites.
- Partnered with other superintendents to streamline production of various residential roofing projects, completing them within a 24-48hr time frame.
- Complete job oversight on ten to twelve residential roofing projects on a weekly basis.
- Supervised field crews to maximize quality and work efficiency.
Assistant Store Manager
Reebok
10.2019 - 02.2023
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained new employees on proper protocols and customer service standards.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Manager
Aaron's Sales And Lease
08.2018 - 10.2019
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales volume, year over year, and improved customer retention throughout three stores located in the SWFL region.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Engaged in product training, demonstrations, and consumer awareness to drive growth within the SWFL region.
- Assisted with managing inventory and identifying any losses to increase stores profit margin.
Area Sales Supervisor
Ross Dress For Less
03.2016 - 08.2018
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Partnered with the district manager and various store leaders to drive cashier performance records which in turn increased sales revenue for multiple locations within Region 3.
- Partnered with multiple store leaders to mitigate theft and implement a newly adapted loss prevention program within Region 3. All three locations were at the top of the leader board within this program during 2017 + 2018 out of 174 stores within the region.
Education
Business Management
Florida SouthWestern State College
Fort Myers, FL06.2015
High School Diploma -
East Islip High School
Islip Terrace, NY06.2014
Skills
- Project Deadlines
- Operations Management
- Dedicated Work Ethic
- Performance Monitoring and Evaluation
- Microsoft Office Suite
- Time Management
- Business Growth Initiatives
- Customer Experience
- Hiring and Training
- Coaching and Mentoring
- Inventory Control
- Sales Expertise
- Leadership and team building
- Problem Resolution
- Team Player
Certification
- Real Estate Sales Associate, Licensed in the State of Florida. Issued: December 2022.
- Life Insurance Agent, previously licensed in the State of Florida, Issued: January 2018 - January 2020
- Proficient and Certified in all Microsoft Office systems (Excel, Powerpoint, and Word) Issued through Certiport.
- Certainteed Master Shingle Applicator
- Certainteed Master Roofing Contractor
Timeline
General Manager - NEFL
Proformance Builder Solutions
08.2024 - Current
Assistant General Manager - SWFL
Proformance Builder Solutions
04.2023 - 08.2024
Re-Roof / New Construction Superintendent
ProFormance Builder Solutions
02.2023 - Current
Assistant Store Manager
Reebok
10.2019 - 02.2023
Sales Manager
Aaron's Sales And Lease
08.2018 - 10.2019
Area Sales Supervisor
Ross Dress For Less
03.2016 - 08.2018
High School Diploma -
East Islip High School
Business Management
Florida SouthWestern State College
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