Tyler Douglas
Scottsdale,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized professional with exemplary communication and collaboration skills and a background in patient advocacy. Enthusiastic and outgoing with a vast understanding of treatment resources and services that meet patient needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist
Banner Behavioral Health Hospital
Scottsdale, AZ
03.2022 - Current
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Provided basic nursing care to patients, including technical monitoring, vital sign assessments, and physical care.
- Oriented patients to the treatment setting and assisted with activities of daily living.
- Participated in the implementation of patient treatment plans, ensuring adherence to state agency regulations.
- Monitored patients' activities, physical and mental status, and reported findings to the nursing staff.
- Conducted observational checks and maintained patient safety through proactive measures.
- Documented observations, interventions, and group activities in the patient medical record, ensuring confidentiality.
FRONT OFFICE COORDINATOR
IMAj Institute
Scottsdale, AZ
04.2021 - 03.2022
- Coordinated scheduling between administration, employees, and clients using a computer software scheduling system.
- Successfully de-escalated conflicts related to clients, ensuring a positive and respectful environment.
- Greeted customers and clients, addressed inquiries, and provided assistance as needed.
- Maintained up-to-date office records and client files while prioritizing confidentiality.
- Managed phone calls on behalf of staff, ensuring effective communication and responsiveness.
- Conducted various clerical tasks, including filing, faxing, and transcribing.
- Counted money at the beginning and end of each shift, ensuring accuracy and accountability.
- Conducted inventory counts to track and manage supplies efficiently.
- Acquired knowledge of duties for multiple positions, providing valuable backup support when needed.
- Processed numerous credit card and cash transactions with accuracy and attention to detail.
Education
Bachelor of Science (B.S.) - Behavioral Health Science
GRAND CANYON UNIVERSITY
12.2021
Master of Science (M.S.) - Clinical Mental Health Counseling
GRAND CANYON UNIVERSITY
Skills
- HUC trained
- Documentation and reporting
- Conflict resolution
- Verbal and written communication
- Multitasking and prioritization
- Team collaboration
- Computer proficiency
Coursework
- Human Development
- Cultural and Social Diversity in Behavioral Health Science
- Introduction to Family Dynamics
- Understanding Trauma
- Group Counseling
Awards
Cum laude
Extracurricular Activities
Volunteer work and Lutheran Medical Center Volunteer work with the local outreach program with the refugee community
Certification
- BLS Certified
- Level 1 Fingerprint Clearance
- Banner Health Preceptor
References
References available upon request
Timeline
Behavioral Health Specialist
Banner Behavioral Health Hospital
03.2022 - Current
FRONT OFFICE COORDINATOR
IMAj Institute
04.2021 - 03.2022
Bachelor of Science (B.S.) - Behavioral Health Science
GRAND CANYON UNIVERSITY
Master of Science (M.S.) - Clinical Mental Health Counseling
GRAND CANYON UNIVERSITY
- BLS Certified
- Level 1 Fingerprint Clearance
- Banner Health Preceptor
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