TYLER DRAKE

Senior Director of Student Services

Sessions College

Tempe

07.2015 - Current

Manage the Student Services department that include three full-time of advisors carry a student workload of 150+ students per advisor
Conduct weekly meetings with team to discuss weekly tasks and goals for the department
Conduct one-on-one meetings with each advisors once a week to discuss weekly agenda and any individual student issues to address
Complete yearly evaluations for each advisor, present to executive team and advisor
Manage over 150+ students as their assigned advisor
Review, develop, and update standard operating procedures for the department to ensure that processes are accurate and followed by staff correctly
Work with third party organizations (Academy of Learning and Cengage/ed2go) to help register their students in schools programs and monitor their progress. This includes working closely with each organizations rep to ensure timely and quality service for each student
Complete monthly review of vocational students progress and update student records to reflect the most accurate information
Help Assistant Director with mailing of all completed certificate and diplomas
Help military liaison with consistent review of our military student on their progress.
Send out letters to all students who don't meet the academic guidelines (SAP, SAP Dismissals, Terminations)
Meet with other directors on a quarterly basis to discuss department goals and prep for upcoming terms
End of term tasks include; sending out letters to each student who has made honor roll, send out letters to each student that has not met the academic requirements; this includes updating student status in CC, reschedule all students who did not pass their courses, reach out to my assigned students and provide transcripts and schedules for next term
Provide class access to all credit bearing and vocational student each start date
Campus Cloud - review and update activation for each class for every term and start date
Communicate with instructors when it comes dealing with student issues
Run and instruct the student orientation for both credit bearing and vocational students.
Review and record registration numbers from our Academy of Learning enrollments
Complete welcome calls to all enrolled students who are assigned to me as their advisor
Assigned students to all advisors once they are enrolled
Help with registrar with building student schedules for each program.
ADA Committee: Review, evaluate, and notify other members of the committee any submissions from students that need ADA accommodations for their program.
Scholarship Committee: gather scholarship essays received from interested students and present to rest of committee for review.
Acceptance Committee: review with committee all submissions that are sent to committee inbox of students who are applying to AOS and BFA programs.
Student Affairs Committee: gather, review, and present to committee all information related to any student code of conduct.
Student Ambassadors/Graduate Award/student profiles: Review, evaluate, and choose members of our yearly student ambassadors as well as graduate award winners and student spotlights.
Weekly Cengage reports, Weekly Retention reports, Per term student stats to present to finance team.
End of term report that goes over details of how students did at the end of each term (honor roll, SAP, withdrawals, terminations, etc.).
End of term finance report that is sent each team to let finance team know details of student outcomes.
Welcome call checklists for both credit bearing and vocational students.
Notes: helped review details and documentation that was needed for reaccreditation of the college (student services department) every 5 years. completed two reviews.
Helped test SIS systems to use for the college that support the student services department.
Helped with the development of the wellness page on the school website.
Created welcome call checklist to keep track of advisor to student contact each start of term. This includes using the training wheels method.
Helped develop the beginning stages of a technology agreement that students need to adhere to.
Systems Experience: Canvas, Dropout Detective (canvas plugin), Campus Cloud, FileMaker, Excel, Office 365 (Word, PP, etc.).
Manage the Student Services department of full-time advisors that oversee student registration, orientation, and academic progress.
Provide close coordination with other departments (Executive, Admissions, Financial Aid, Finance, and Education) on issues that affect student progress, payment, or regulatory requirements.
Increase or maintain Student Services success by evaluating graduations rates, retention rates, and overall student satisfaction.
Over a period of 10 years in this position our department has seen a consistent retention rate of 82% over various programs with a strong focus on maintaining competitive graduation rates.
Engaged and provided consistent feedback and involvement in various committees for the college.

Summary

Overview

Work History

Senior Director of Student Services

Admissions Advisor

Student Service Academic Counselor

Education

Master of Arts - Sports Leadership

Bachelors - Interdisciplinary Studies with Emphasis on Recreation Management and Communications

Skills

Accomplishments

Certification

Websites

References

Timeline

Senior Director of Student Services

Admissions Advisor

Student Service Academic Counselor

Master of Arts - Sports Leadership

Bachelors - Interdisciplinary Studies with Emphasis on Recreation Management and Communications

Similar Profiles

Madison StratfordMadison Stratford

Oluwanifemi Kayode-AleseOluwanifemi Kayode-Alese

Michelle Diana Solis RamosMichelle Diana Solis Ramos

Phatsady EverettPhatsady Everett

Ana Rosas AlbaAna Rosas Alba