Tyler Drane
King,NC
Summary
Dynamic and results-oriented professional with extensive experience in operations management and customer service, notably at FedEx. Skilled in behavioral management and vehicle inspections, I excel in enhancing team performance and client satisfaction. Proven track record of resolving complex issues, leading to a significant improvement in operational efficiency and customer service standards.
Overview
4
4
years of professional experience
Work History
Business Contact
Owen’s Logistics
Kernersville, NC
11.2022 - Current
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
Operations Manager
FedEx
Kernersville, NC
06.2021 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
High School Diploma -
West Stokes High School
King, NC05.2019
Skills
- Attention to detail
- Efficient under pressure
- Behavioral management
- Conflict resolution
- Client confidentiality
- Multidisciplinary team collaboration
- Service planning
- Staff training and onboarding
- Engine repair
- Fluid services
- Vehicle inspections
- Battery services
- Driveability diagnostics
- System repairs
- Performance tuning
- Gasket replacements
- Preventative maintenance
Timeline
Business Contact
Owen’s Logistics
11.2022 - Current
Operations Manager
FedEx
06.2021 - 11.2022
High School Diploma -
West Stokes High School