Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Tyler Drew

Bridgewater,NJ

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Bartender

Topgolf USA
06.2021 - 09.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Server

Cheesecake Factory Inc
06.2020 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Outback Steakhouse
10.2016 - 05.2019
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Server

AMC Theaters
01.2015 - 08.2016
  • Executed multitasking abilities by simultaneously overseeing several tables with exceptional service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Associate Of Business Administration - Business Administration

Morgan State University
Baltimore, MD
05.2019

High School Diploma - General Studies

Franklin High School
Somerset, NJ
06.2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Cash handling
  • High volume dining
  • Service prioritization
  • Sales techniques
  • Table bussing
  • Inventory management
  • Item promotion
  • Upselling techniques
  • Calm demeanor
  • Positive and professional
  • Liquor, wine, and food service

Timeline

Bartender

Topgolf USA
06.2021 - 09.2023

Server

Cheesecake Factory Inc
06.2020 - 09.2023

Server

Outback Steakhouse
10.2016 - 05.2019

Server

AMC Theaters
01.2015 - 08.2016

Associate Of Business Administration - Business Administration

Morgan State University

High School Diploma - General Studies

Franklin High School

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