Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Property Maintenance Manager
Bala Management LLC
09.2025 - Current
Oversaw daily maintenance operations, ensuring timely completion of service requests and work orders.
Coordinated schedules for maintenance requirements, optimizing resource allocation for property upkeep.
Implemented preventative maintenance programs to enhance property longevity and reduce emergency repairs.
Managed vendor relationships to secure quality services and competitive pricing for maintenance supplies.
Led project planning for renovations, collaborating with contractors to align timelines and budgets effectively.
Owner/Operator
HD Moving Services LLC
09.2015 - 09.2025
Managed daily operations, ensuring efficient workflow and high-quality service delivery.
Oversaw project planning and execution for residential and commercial moves.
Developed training programs to enhance team skills and improve customer satisfaction.
Established strong relationships with clients, fostering repeat business and referrals.
Coordinated logistics, including scheduling, routing, and inventory management for moving processes.
Managed day-to-day business operations.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Service Coordinator
Dearing Compressor & Pump
08.2015 - 11.2021
Managed a team of 14 field service technicians and 3 office administrators across 3 different locations.
Coordinated service schedules to enhance operational efficiency and customer satisfaction.
Managed communication between clients and technicians, ensuring timely resolution of service requests.
Streamlined documentation processes for service orders, improving accuracy and accessibility.
Developed training materials for new team members, fostering knowledge transfer and operational consistency.
Led weekly team meetings to review performance metrics and identify areas for improvement.
Implemented new software solutions to track service requests, increasing team productivity by optimizing workflows.
Resolved customer complaints and issues to drive satisfaction and loyalty.