Tyler Dykstra
Helotes,TX
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
29
29
years of professional experience
Work History
General Sales Manager
Cavender Grande Ford
2024.03 - Current
- Increase New retail sales by 56% year over year each month
- Used my previous relationships to work with the manufacture to strategically increase new inventory levels in preparation for the new facilities
- Increase CSI survey counts and maintained a perfect 5 dealer satisfaction and 100 on net promoter score
- In the short time I have been here I worked with our recruiting staff interview and hired 8 new sales staff for the current store and hired 5 more that will be going through training
- Working with service and training with recon techs was able to go from over 10 days to under 5 days to lot
- Working towards getting to 3 days frontline ready.
General Manger
Mac Haik Victoria Ford Lincoln Hyundai
Victoria , TX
2019.09 - 2024.01
- Increase sales and profitability in both Ford and Hyundai, and double sales in Hyundai.
- Utilizing the financial statement to forecast and adjust to market changes.
- Remodel Ford Store, adding 15,000 sq ft and adding 10 stalls to service in Ford.
- Built the infrastructure for both Ford EV and Hyundai Ioniq EV.
- Through the Mac Haik Mentor program, 5 new technicians graduated.
- Work with the manufacturer to bring Hyundai to GDSI 2.0.
- Increase warranty labor from $124 to $165
- Grew the collision center by 20%.
- Beat the store record in the first year of COVID while following CDC, state, and local guidelines.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Sales Manager/ General Manager
IPAC Auto Group
San Antonio , TX
2018.07 - 2019.04
- Trained staff in appointment setting and rapport building.
- Increase Profit by over $500k within the first month.
- Monitored customer satisfaction levels and took corrective action when needed.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Utilized data analytics tools to monitor progress against set targets.
- Maintained accurate records of all transactions in the company's CRM system.
Assistant New Car Director / Used Car Manager
Universal Toyota
2013.01 - 2018.01
- Trained and mentored a staff consisting of up to 40 sales consultants and 3 managers.
- Responsible for structures of auto loans to be highly profitable, while remaining cognizant of inventory depreciation.
- Required to explain complex figures (i.e
- Interest rates, sales tax, equity values, etc.) To customers, to improve their purchase confidence.
- Appraise vehicles, controlling cost, and they move through reconditioning.
- Build relationships with loan officers while getting approvals for customers.
- Developed training material for new car sales personnel that included best practices for closing deals quickly and effectively.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Internet Sales Consultant
North Park Mazda
San Antonio , TX
2010.10 - 2013.03
- Negotiate firmly and respectfully with all customers and shoppers, keeping insight on potentially stronger deals.
- Take initiative and advantage of internet shoppers' inquiries to set appointments.
- Responsible for bringing in customers by confirming appointments for strong sales close.
- Give prompt follow-up with unsold customers to maintain contact for future sale.
- Demonstrate ability to enhance growth of sales, contributing to growth of dealership through prospecting and cold calling.
Customer Relations Manager
San Marcos Iron Doors
San Antonio , TX
2009.10 - 2010.10
- Oversaw daily business functions and appointments.
- Responsible for customer appeasement with any iron door or light fixture problems
- Ensure customer satisfaction and builder satisfaction with prompt follow-up.
Sales Manager
Mac Haik’s Southway Ford
San Antonio , TX
2002.10 - 2009.09
- Trained and mentored a staff consisting of up to 30 sales consultants.
- Responsible for structures of auto loans to be highly profitable, while remaining cognizant of inventory depreciation.
- Keenly balanced customer needs and desires against varying loan-to-value ratios, ensuring the company obtained the most favorable consideration from lending institutions.
- Trusted to conduct vehicle appraisals to maximize company profit and customer satisfaction.
Medical Specialist
U.S. Army
San Antonio , TX
1996.01 - 2002.02
- Managed up to 30 soldiers through various details and missions.
- Teaching a first responder course to soldiers to ensure that every soldier can perform basic lifesaving treatment.
- Provide emergency care in a level 1 trauma center.
- Maintaining medical records for over 500 soldiers.
- Teaching courses on sanitation, health, and hygiene.
- Worked as a medic for the Ranger Indoctrination Program.
Education
F&I - Financing And Insurance
American Financial
The Woodlands, TX2013-04
Medical Specialist/ Combat Medicine - Combat Medicine
US Army Medical
Ft Sam Houston TX1996-06
Some College (No Degree) - Construction Management
Whactom Community College
Bellingham, WASkills
- Extensive knowledge of the inner workings of a dealership
- Performance and customer relation skills
- Military training to adapt on the go
- Strategic inventory management
- Customer satisfaction and retention
- Budgeting and forecasting
- Advertising and marketing
- Fixed ops management
- Proficient with CDK, Reynolds & Reynolds, Excel, Word, VAuto, Eleads, vinsolutions, Route one, Autoniq
- Financial Administration
- Account Management
- Supply Chain Management
- Customer Relationship Management
- Staff Supervision
- Contract Negotiations
- Sales
- Project Management
- Business Development
- Expense Control
- Inventory Control
- Team training and development
- Sales Team Development
- Customer experiences
- Profit Generation
- Marketing
- Budgeting and cost control
- Dealership management
- Safety protocol
- Proficient in [Software]
- Process Improvements
- Sales expertise
- Interpersonal Skills
- Cross-functional team management
- Sales planning and implementation
- Team Player
- Budget Allocation
- Staff Development
- Communication Skills
Tips
If you are not willing get in the trenches with the team they will never follow. Rangers lead the way.
Executivestatement
With over 22 years of experience in the auto industry. I have extensive knowledge of the inner workings of a dealership. My performance and customer relation skills, along with my military training to adapt on the go contributed to making desk manager in only two years in the auto industry. I built a team that competed for the top spot in the dealership monthly. We helped turn our Ford dealership into a top 20 dealership out of 5000 in the nation. While at Mazda I aided to make it the number one dealership in the city and top 10 in the nation. Along with retaining customer satisfaction and winning the President’s Award for customer satisfaction. While at Universal Toyota I moved to different areas of need when they were struggling. making an immediate impact on each department by increasing gross profit. As General manager of Mac Haik Victoria Ford Lincoln Hyundai I grew my knowledge in fixed ops and the executive side of the dealership. Budgeting, advertising, creating pay plans, forecasting, and adjusting to different economic periods.
Hobbies and Interests
- Family
- Golfing
- Running
- Landscaping
- Carpentry
- Horses
Affiliations
- Spending time with the family
- Designing and remodeling houses
- Horses
- restoring cars
Accomplishments
- Broke the store records for each month and for the year in net profit.
- Trained and developed over 30 sales staff to be promoted into management
- increase sale and profitability in every department I have gone to.
Timeline
General Sales Manager
Cavender Grande Ford
2024.03 - Current
General Manger
Mac Haik Victoria Ford Lincoln Hyundai
2019.09 - 2024.01
General Sales Manager/ General Manager
IPAC Auto Group
2018.07 - 2019.04
Assistant New Car Director / Used Car Manager
Universal Toyota
2013.01 - 2018.01
Internet Sales Consultant
North Park Mazda
2010.10 - 2013.03
Customer Relations Manager
San Marcos Iron Doors
2009.10 - 2010.10
Sales Manager
Mac Haik’s Southway Ford
2002.10 - 2009.09
Medical Specialist
U.S. Army
1996.01 - 2002.02
F&I - Financing And Insurance
American Financial
Medical Specialist/ Combat Medicine - Combat Medicine
US Army Medical
Some College (No Degree) - Construction Management
Whactom Community College
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