Tyler Dykstra
Helotes
Summary
Knowledgeable General Manager with thorough understanding of retail operations, encompassing inventory management, staff training, and customer satisfaction. Successfully led teams to enhance store performance and implement strategic initiatives. Demonstrated strong leadership and problem-solving skills to drive sales and improve operational efficiency.
Overview
29
29
years of professional experience
Work History
Store Director
Cavender Grande Ford
03.2024 - 10.2024
- Increase New retail sales by 56% year over year each month
- Used my previous relationships to work with the manufacture to strategically increase new inventory levels in preparation for the new facilities
- Increase CSI survey counts and maintained a perfect 5 dealer satisfaction and 100 on net promoter score
- In the short time I have been here I worked with our recruiting staff interview and hired 8 new sales staff for the current store and hired 12 more that will be going through training
- Worked with service and training with recon techs was able to go from over 10 days to under 5 days to lot.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
General Manager
Mac Haik Victoria Ford Lincoln Hyundai
09.2019 - 01.2024
- Increase sales and profitability in both Ford and Hyundai, and double sales in Hyundai
- Utilizing the financial statement to forecast and adjust to market changes
- Remodel Ford Store, adding 15,000 sq ft and adding 10 stalls to service in Ford
- Built the infrastructure for both Ford EV and Hyundai Ioniq EV
- Through the Mac Haik Mentor program, 8 new technicians graduated
- Work with the manufacturer to bring Hyundai to GDSI 2.0
- Grew the collision center by 20%
- Beat the store record in the first year of COVID while following CDC, state, and local guidelines
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation
General Sales Manager
Cavender Buick GMC
04.2019 - 08.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed and implemented comprehensive salesperson training program.
- Worked side by side with ownership to increase sales and profitablity
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
General Sales Manager/ General Manager
IPAC Auto Group
07.2018 - 04.2019
- Increase Profit by over $500k within the first month
- Monitored customer satisfaction levels and took corrective action when needed
- Implemented effective incentive programs for sales reps to boost productivity levels
- Created weekly and monthly reports on sales performance, goals, and objectives
- Utilized data analytics tools to monitor progress against set targets
- Maintained accurate records of all transactions in the company's CRM system
- Developed and implemented comprehensive salesperson training program.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Assistant New Car Director / Used Car Manager
Universal Toyota
01.2013 - 01.2018
- Trained and mentored a staff consisting of up to 40 sales consultants and 3 managers
- Responsible for structures of auto loans to be highly profitable, while remaining cognizant of inventory depreciation
- Required to explain complex figures (i.e Interest rates, sales tax, equity values, etc.) To customers, to improve their purchase confidence
- Appraise vehicles, controlling cost, and they move through reconditioning
- Build relationships with loan officers while getting approvals for customers
- Developed training material for new car sales personnel that included best practices for closing deals quickly and effectively
- Coached, mentored and trained team members in order to improve their job performance
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
Internet Sales Consultant
North Park Mazda
10.2010 - 03.2013
- Negotiate firmly and respectfully with all customers and shoppers, keeping insight on potentially stronger deals
- Take initiative and advantage of internet shoppers' inquiries to set appointments
- Responsible for bringing in customers by confirming appointments for strong sales close
- Give prompt follow-up with unsold customers to maintain contact for future sale
- Demonstrate ability to enhance growth of sales, contributing to growth of dealership through prospecting and cold calling
Customer Relations Manager
San Marcos Iron Doors
10.2009 - 10.2010
- Oversaw daily business functions and appointments
- Responsible for customer appeasement with any iron door or light fixture problems
- Ensure customer satisfaction and builder satisfaction with prompt follow-up
Sales Manager
Mac Haik's Southway Ford
10.2002 - 09.2009
- Trained and mentored a staff consisting of up to 30 sales consultants
- Responsible for structures of auto loans to be highly profitable, while remaining cognizant of inventory depreciation
- Keenly balanced customer needs and desires against varying loan-to-value ratios, ensuring the company obtained the most favorable consideration from lending institutions
- Trusted to conduct vehicle appraisals to maximize company profit and customer satisfaction
Medical Specialist
U.S. Army
01.1996 - 02.2002
- Managed up to 30 soldiers through various details and missions
- Teaching a first responder course to soldiers to ensure that every soldier can perform basic lifesaving treatment
- Provide emergency care in a level 1 trauma center
- Maintaining medical records for over 500 soldiers
- Teaching courses on sanitation, health, and hygiene
- Worked as a medic for the Ranger Indoctrination Program
Education
Some College (No Degree) - Construction Management
Whactom Community College
Bellingham, WAF&I: Financing And Insurance -
American Financial
The Woodlands, TX04.2013
Medical Specialist/ Combat Medicine - Combat Medicine
US Army Medical
Ft Sam Houston, TX06.1996
Skills
- Extensive knowledge of the inner workings of a dealership
- Military training to adapt on the go
- Customer satisfaction and retention
- Budgeting and forecasting
- Advertising and marketing
- Fixed ops management
- Account Management
- Inventory Control
- Sales Team Development
- Customer experiences
- Profit Generation
- Expense Control
- Process Improvements
- Sales planning and implementation
- Communication Skills
- Vendor relationship development
Accomplishments
- Broke the store records for each month and for the year in net profit.
- Trained and developed over 30 sales staff to be promoted into management.
- Increased sale and profitability in every department I have gone to.
Tips
If you are not willing to get in the trenches with the team they will never follow. Rangers lead the way.
Executivestatement
With over 22 years of experience in the auto industry. I have extensive knowledge of the inner workings of a dealership. My performance and customer relation skills, along with my military training to adapt on the go contributed to making desk manager in only two years in the auto industry. I built a team that competed for the top spot in the dealership monthly. We helped turn our Ford dealership into a top 20 dealership out of 5000 in the nation. While at Mazda I aided to make it the number one dealership in the city and top 10 in the nation. Along with retaining customer satisfaction and winning the President's Award for customer satisfaction. While at Universal Toyota I moved to different areas of need when they were struggling, making an immediate impact on each department by increasing gross profit. As General manager of Mac Haik Victoria Ford Lincoln Hyundai I grew my knowledge in fixed ops and the executive side of the dealership. Budgeting, advertising, creating pay plans, forecasting, and adjusting to different economic periods.
Hobbies and Interests
- Family
- Golfing
- Running
- Landscaping
- Carpentry
- Horses
Activities
- Spending time with the family
- Designing and remodeling houses
- Horses
- Restoring cars
Languages
English
Native or Bilingual
Timeline
Store Director
Cavender Grande Ford
03.2024 - 10.2024
General Manager
Mac Haik Victoria Ford Lincoln Hyundai
09.2019 - 01.2024
General Sales Manager
Cavender Buick GMC
04.2019 - 08.2019
General Sales Manager/ General Manager
IPAC Auto Group
07.2018 - 04.2019
Assistant New Car Director / Used Car Manager
Universal Toyota
01.2013 - 01.2018
Internet Sales Consultant
North Park Mazda
10.2010 - 03.2013
Customer Relations Manager
San Marcos Iron Doors
10.2009 - 10.2010
Sales Manager
Mac Haik's Southway Ford
10.2002 - 09.2009
Medical Specialist
U.S. Army
01.1996 - 02.2002
F&I: Financing And Insurance -
American Financial
Some College (No Degree) - Construction Management
Whactom Community College
Medical Specialist/ Combat Medicine - Combat Medicine
US Army Medical
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