Tyler Eason
Kansas City,MO
Summary
Dynamic Customer Service Representative with a proven track record, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Premier Network
10.2024 - Current
- Streamlined documentation processes (SOPs), improving accuracy in policy issuance.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Front End Food Cashier
1930s Classic Kitchen
10.2023 - 10.2024
- Maintained cleanliness and organization of the front-end area to enhance customer experience.
- Provided exceptional customer service to enhance dining experiences.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Answered phone calls to take orders, give information and document reservations.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Insurance Account Service Manager
State Farm
04.2019 - 08.2023
- Managed client accounts, ensuring timely resolution of inquiries regarding insurance policies and service requests.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline account management processes.
- Analyzed client needs and provided tailored insurance solutions to meet their goals.
- Utilized advanced software tools to generate accurate quotes tailored to customer needs.
- Implemented feedback mechanisms to improve service delivery and client retention rates.
Education
High School Diploma -
Park Hill High School
Kansas City, MO05-2016
Skills
- Organization
- Complaint handling
- Client education
- Insurance terminology
- Customer service
- Order accuracy
- Table bussing
- Food station setup
- Menu presentation
- Food safety
Certification
Property Casualty Insurance License ( KS & MO)
Timeline
Insurance Customer Service Representative
Premier Network
10.2024 - Current
Front End Food Cashier
1930s Classic Kitchen
10.2023 - 10.2024
Insurance Account Service Manager
State Farm
04.2019 - 08.2023
High School Diploma -
Park Hill High School