Tyler Eckman
Bismarck,ND
Summary
Personable Service Manager driving process optimization on a continuous basis for customer satisfaction, customer experience and store profitability. Accomplished in leading by example and enabling employees to achieve personal and professional best.
Overview
9
9
years of professional experience
Work History
Service Manager
Border GM
International Falls, MN
08.2020 - 01.2025
- Analyzed existing processes for potential cost savings initiatives.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Hired and trained service department staff to drive performance.
- Developed and implemented service protocols to enhance operational efficiency.
Assistant Service Manager
Findlay Toyota Flagstaff
Flagstaff, AZ
05.2016 - 08.2020
- Organized documents related to vehicle servicing or repairs.
- Provided cost estimates for labor and parts based on customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted add-on services to increase department revenue, increasing bills on average.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers to understand service needs and write up accurate orders.
- Explained repair procedures and pricing options to customers in a clear manner.
- Mentored junior team members and managed employee relationships.
- Advised customers on proper care and preventive maintenance of their vehicles.
Service Writer
Flagstaff Nissan Subaru
Flagstaff , AZ
10.2015 - 05.2016
- Provided cost estimates for additional repairs and services requested by customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Communicated repair information to customers in a professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Bismarck High School
Bismarck,ND05-2007
Some College (No Degree) -
Bismarck State College
Bismarck,NDSkills
- Culture development
- Productivity monitoring
- Customer service
- Team collaboration and leadership
- Coaching and mentorship
- Multitasking and organization
- Service quality management
- Crew leadership
- Policy and procedure enforcement
- Service order flow
- Problem-solving
- Coaching and mentoring
- Process implementation
- Rapport building
- Workflow management
- Conflict resolution
References
References available upon request.
Timeline
Service Manager
Border GM
08.2020 - 01.2025
Assistant Service Manager
Findlay Toyota Flagstaff
05.2016 - 08.2020
Service Writer
Flagstaff Nissan Subaru
10.2015 - 05.2016
High School Diploma -
Bismarck High School
Some College (No Degree) -
Bismarck State College
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