Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tyler Eidson

Tyler Eidson

Carrollton,Ga

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Research Agent

System And Methods Inc
Carrollton, GA
06.2020 - Current
  • As a research agent it is our duty to carry out tasks that better service smiONE cardholder’s.
  • Issues that arise with cardholders are resolved in a timely manner to ensure cardholders are happy and their accounts are protected.
  • Daily responsibilities include answering emails from Supervisor’s, State disbursement unit’s, , Clerks or Court, and The Bancorp Bank.
  • Other duties include processing legal documents, mailing statement, releasing pending transactions, and providing callbacks to cardholders with status updates, answering assistance request forms in real time for floor agents, and taking escalated calls.
  • Developed and manage smiONE intern program, it’s my responsibility to train and coach high school intern’s on how to answer online Inquiries’ effectively and efficiently for our cardholders.
  • As the developer of the intern program, it is my duty to ensure inters are knowledgeable and efficient in all areas. This allows for inters to take on part time or fulltime positions within smiONE if they choose to stay with the company once they have graduated high school.

Account Acquisitions

USAA Federal Savings Bank
Colorado Springs, CO
01.2020 - 05.2020
  • Presented professional image consistent with company's brand values.
  • Established first contact communications with members.
  • Offered new and existing products, established trust with members, and initiated fraud and dispute claims.
  • While establishing first contact with members it was our duty to ensure we asked detail question's and listened to question's and concern's of our members to ensure we addressed every matter possible to better assist in resolutions.
  • Majority of members that called were active/retired military personnel or their spouses, children, or family member assigned to members’ accounts.
  • As point of contact in the banking department it was our job to ensure members were going to be taken of while they were deployed overseas where contact can be impossible at times.
  • It was our duty to ensure all matters were addressed in a timely matter due to time sensitivity our members would be facing.
  • As a growing company in the banking industry, it is imperative to be knowledgeable and up to date in all banking areas including fraud, FDIC regulations, compliance, and account take over.

Customer Service Supervisor

System And Methods Inc
Carrollton, GA
03.2019 - 01.2020
  • It was our responsibility to ensure our agents met their matrixes and adherence as well as call times.
  • Making sure agents followed all guidelines and regulation’s put in place by all state programs.
  • We were also point of contact to handle escalated call’s when cardholders no longer wished to speak with agents.
  • As supervisor's we took part in all hiring processes of new candidates such as reviewing resumes and interviewing candidates.
  • Part of our duties involved documenting and reporting issues to our call center manager and human resources.
  • As supervisor's it was our responsibility to ensure that we were up to date with all regulations and procedures that were to be followed when disciplinary actions were needed to address any issue that took place with in our call center.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Customer Service Representative

System And Methods Inc
Carrollton, GA
09.2018 - 01.2019
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Head Server

Backwoods Steakhouse
Tallapoosa, GA
01.2009 - 09.2018
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Trained staff members on use of POS system.

General Accountant

Benton Georgia LLC
Douglasville, GA
03.2013 - 06.2015
  • Working with the CFO and the Controller of the company, responsibilities included data entry, created month end reports, transferred phone calls throughout the company, created new job numbers for new projects, and monitored the use of company fuel cards
  • At the start of the new month, I would create a report showing what funds were dispersed for active projects and the revenue that was earned during the previous month for projects that were completed
  • This report would go directly to our Chief of Operations
  • It was my job to take all calls in the front office I would route calls to different departments if the call was not pertaining to accounts receivable or accounts payable
  • As the point of contact for creating new job numbers for projects I worked with all departments and crews gathering information to ensure all details were documented and ready from start to finish
  • As the point of contact for all company fuel cards it was my responsibility to ensure all cards were active and ready to use for all assigned employees, if the cards were not working, I would research the issue and find a resolution
  • If an employee resigned or was terminated, it was my duty to go in and shut the card down upon receiving the updated employment status.

Education

BBA - Business Management

Western Governors University
Washington, DC
05.2024

High School Diploma -

Haralson County High School
Tallapoosa, GA
05.2009

Skills

  • Communication skills
  • Team building
  • Project management
  • Customer service
  • Accounting
  • Data Entry
  • Human Resources
  • Jira
  • Galileo
  • Banking Regulations and Compliance
  • Quality Assurance
  • Team Productivity
  • Customer Service Management
  • Staff Training
  • Customer Relations
  • Mentoring
  • New Hire Training
  • Leadership and Change Management
  • Handling Complaints
  • Account Management
  • Report Preparation and Analysis
  • Research
  • Meeting Coordination and Support
  • Microsoft Office

Timeline

Research Agent

System And Methods Inc
06.2020 - Current

Account Acquisitions

USAA Federal Savings Bank
01.2020 - 05.2020

Customer Service Supervisor

System And Methods Inc
03.2019 - 01.2020

Customer Service Representative

System And Methods Inc
09.2018 - 01.2019

General Accountant

Benton Georgia LLC
03.2013 - 06.2015

Head Server

Backwoods Steakhouse
01.2009 - 09.2018

BBA - Business Management

Western Governors University

High School Diploma -

Haralson County High School

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Tyler Eidson