Tyler Engelsman
Zeeland
Summary
I have worked in a multitude of different job environments, where I have learned unique skills to work with a team as both a member and a leader. I have learned the ability to lead from whatever chair I am in, and how to ensure that the people I am working with feel valued. I have also learned through my prior experience how to work with customers and how to make them feel valued while still maintaining a level of professional excellence.
Overview
5
5
years of professional experience
Work History
Parking Manager
Hope College Athletics
08.2025 - Current
- Oversaw parking operations during athletic events, ensuring efficient vehicle flow and accessibility.
- Developed parking management strategies to enhance user experience and safety.
- Trained and mentored staff on effective customer service and operational protocols.
- Evaluated existing processes, identifying areas for improvement in traffic management efficiency.
- Conducted regular staff meetings to promote best practices and reinforce team objectives.
Front Desk Attendant
Hope College
04.2024 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
Bag Staff Member
Wuskowhan Players Club
08.2020 - Current
- Assisted members with golf bag handling and storage to enhance their overall experience.
- Maintained the cleanliness of equipment and work area to ensure a premium member experience.
- Collaborated with a team to streamline the bag retrieval process, reducing wait times for members.
- Provided exceptional customer service by addressing member inquiries and resolving concerns promptly.
- Demonstrated attention to detail when cleaning clubs, ensuring all equipment was returned in pristine condition.
- Trained new staff on proper bag handling techniques and club policies for consistency in service delivery.
Window Cleaner
Sparkle Clean Windows
05.2025 - 08.2025
- Implemented time-saving methods for efficient workflow and improved customer satisfaction.
- Conducted regular inspections of equipment to maintain optimal performance and safety compliance.
- Enhanced company reputation through meticulous attention to detail and excellent customer service.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
Education
Associate of Arts - Communications, Sport Studies
Hope College
Holland, MI05-2027
High School Diploma -
Zeeland West Highschool
Zeeland, MI05-2023
Skills
- Tasks delegation
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Problem resolution
- Relationship building
Timeline
Parking Manager
Hope College Athletics
08.2025 - Current
Window Cleaner
Sparkle Clean Windows
05.2025 - 08.2025
Front Desk Attendant
Hope College
04.2024 - Current
Bag Staff Member
Wuskowhan Players Club
08.2020 - Current
Associate of Arts - Communications, Sport Studies
Hope College
High School Diploma -
Zeeland West Highschool