Tyler Evans
Elkins,AR
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
16
16
years of professional experience
Work History
Dental Laboratory Technician
Department of Veterans Affairs
Fayetteville, AR - 40 Hrs/wk
08.2018 - Current
- Resolved patient inquiries efficiently, enhancing overall customer satisfaction.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Implemented process improvements that enhanced response times and streamlined workflow efficiency.
- Collaborated with cross-functional teams to address escalated issues and ensure timely resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
- Works independently to ensure timelines and due dates are met
Dental Laboratory Technician
Department of Veterans Affairs
Shreveport, LA - 40 Hrs/wk
04.2014 - 01.2018
- Resolved patient inquiries efficiently, enhancing overall customer satisfaction.
- Assisted healthcare professionals by relaying important patient feedback and concerns promptly.
- Analyzed customer service metrics to identify process improvement opportunities, driving operational efficiency.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Collaborated with dentists to interpret prescriptions and customize appliances for patient needs.
- Trained and mentored junior technicians on best practices in dental lab procedures and safety protocols.
- Streamlined workflow processes, reducing turnaround times for prosthetic fabrication without compromising quality.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
- Works independently to ensure timelines and due dates are met
Dental Lab Manager
Upstate Dental Lab (Permanently Closed)
Inman, SC
11.2013 - 03.2014
- Managed daily laboratory operations, ensuring compliance with safety and quality standards.
- Led a team of technicians, fostering a collaborative and efficient work environment.
- Resolved patient inquiries efficiently, enhancing overall customer satisfaction.
- Led team training on customer service protocols, promoting best practices across departments.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Led team in resolving complex customer inquiries, enhancing service quality and satisfaction.
- Developed training materials to improve product knowledge and communication skills among representatives.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
- Works independently to ensure timelines and due dates are met
Dental Lab Technician
United States Air Force
Shaw AFB, SC
04.2009 - 04.2013
- Fabricated dental prosthetics using CAD/CAM technology, ensuring precision and quality standards.
- Conducted thorough inspections of finished products for accuracy and adherence to specifications.
- Collaborated with dental professionals to interpret prescriptions and deliver optimal solutions.
- Streamlined workflows to enhance production efficiency and reduce turnaround times.
- Coordinated logistics for events, ensuring timely preparation and adherence to protocols.
- Led team in conducting memorial services, demonstrating leadership in high-pressure environments.
- Trained new members on ceremony protocols and equipment handling for consistent performance.
- Maintained uniforms and equipment to uphold professional standards at all events.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
- Works independently to ensure timelines and due dates are met
Education
Bachelor's - Information Technology
Southern New Hampshire University
Bentonville, AR05-2020
Skills
- Microsoft Office (20 years)
- Purchasing (4 years)
- HIPAA compliance
- Patient confidentiality
- Medical terminology
- Data entry proficiency
Military Service
- Branch: Air Force
- Service Country: United States
- Rank: E-4
- April 2009 to April 2013
Timeline
Dental Laboratory Technician
Department of Veterans Affairs
08.2018 - Current
Dental Laboratory Technician
Department of Veterans Affairs
04.2014 - 01.2018
Dental Lab Manager
Upstate Dental Lab (Permanently Closed)
11.2013 - 03.2014
Dental Lab Technician
United States Air Force
04.2009 - 04.2013
Bachelor's - Information Technology
Southern New Hampshire University