Tyler Faulk
Dallas
Summary
I currently work with American Airlines in the inflight department as a international flight attendant. I strive every day to become better than the day before in trying to find new ways of solving solutions and gaining the wealth of peers that have paved the way before me. I have over 11 years of customer service industry as well as 6 years in the marketing industry. I have served on numerous boards along with volunteering with many organizations. I seek every day for others to grow and believe that they can also follow their dreams to obtain the goal they have set before them. I help as mentoring others to never give up hope to believe in themselves that they can obtain happiness to achieve their dreams.
Overview
9
9
years of professional experience
Work History
Flight Attendant
American Airlines
Dallas/Ft. Worth
03.2025 - Current
- Provided exceptional customer service to enhance passenger experience on flights.
- Ensured compliance with safety regulations and emergency procedures during flights.
- Assisted passengers with boarding, deplaning, and luggage handling efficiently.
- Demonstrated effective communication skills during in-flight announcements and briefings.
- Conducted pre-flight checks on safety equipment and supplies to ensure readiness.
- FAA Certified on Boeing and Airbus aircrafts.
Flight Attendant
SkyWest Airlines
Salt Lake City
05.2023 - 03.2025
- FAA Certified for ERJ and CRJ aircraft types.
- Demonstrate expertise in pre-flight safety briefings, including seatbelt usage, emergency exits, and oxygen
masks. - Conduct routine safety checks and ensure compliance with FAA regulations and airline policies.
- Greet passengers, assist with boarding, find their seats, and stow carry-on luggage.
- Provide attentive and courteous service during flight, responding to passenger requests and inquiries.
- Maintain a clean and organized cabin environment.
- Act swiftly and confidently during emergency situations, following established procedures to ensure the
safety of passengers and crew. - Effectively communicate with the flight crew and ground staff to ensure seamless coordination during all
phases of the flight.
Director of Operations
Empire Media and Management
Monroe
01.2021 - 02.2022
- Managed daily operations to ensure efficient workflow across departments.
- Developed and implemented process improvements for better resource allocation.
- Coordinated team activities and schedules to meet project deadlines.
- Processed billing invoices using electronic systems efficiently and accurately.
- Coordinated communication with clients regarding billing inquiries and discrepancies.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
Member Service Representative
Ouachita Valley Federal Credit Union
West Monroe
08.2020 - 01.2021
- Processed membership applications and updates efficiently.
- Educated members on services and benefits available to them.
- Resolved member complaints with patience and professionalism.
- Conducted follow-ups to ensure member satisfaction after service interactions.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Processed customer transactions accurately and efficiently to enhance service quality.
- Managed daily operations to ensure compliance with banking regulations and policies.
Loan Officer/ Loan Manager
Monroe Telco Federal Credit Union
West Monroe
01.2017 - 06.2020
- Assisted members in understanding loan products and application processes.
- Evaluated loan applications for creditworthiness and compliance with policies.
- Conducted thorough financial assessments to determine borrowing capacity.
- Educated clients on financial literacy and responsible borrowing practices.
- Maintained accurate documentation of loan transactions and member communications.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Education
High School Diploma -
West Ouachita High School
West Monroe, La05-2013
Some College (No Degree) - Marketing
University of Louisiana At Monroe
Monroe, LASkills
- Safety compliance
- In-flight service
- Emergency procedures
- Safety briefings
- Aircraft operation
- Customer relationship management
- Conflict resolution
- Team coordination
- Workflow management
- Effective communication
- Problem solving
- Marketing
- Customer service
- Financial assessment
- Documentation accuracy
- Time management
- Payment processing
- Adaptability
Timeline
Flight Attendant
American Airlines
03.2025 - Current
Flight Attendant
SkyWest Airlines
05.2023 - 03.2025
Director of Operations
Empire Media and Management
01.2021 - 02.2022
Member Service Representative
Ouachita Valley Federal Credit Union
08.2020 - 01.2021
Loan Officer/ Loan Manager
Monroe Telco Federal Credit Union
01.2017 - 06.2020
High School Diploma -
West Ouachita High School
Some College (No Degree) - Marketing
University of Louisiana At Monroe
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