Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Ferland

Summary

Knowledgeable and dedicated customer service professional with extensive experience in automotive service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Service Writer

Miracle Motor Mart East
01.2016 - 10.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Logged work orders and change orders into excel database to track job status.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Provided daily job status reports to promote quick and accurate service.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Resolved issues by coordinating with Service department.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded proactively and positively to rapid change.

Car Detailer

Jaguar Land Rover Of Seattle
01.2015 - 12.2016
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Provided exceptional customer service and addressed customer inquiries.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Reported daily work progress and encountered problems to management.
  • Test drove vehicles and reported identified issues to management.
  • Followed safety guidelines for cleaning vehicles and equipment.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.
  • Inspected vehicles and equipment for visible damage.
  • Maintained records of cleaning activities.
  • Checked and replaced windshield wipers on vehicles and equipment.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Shined vehicle windows and windshields to remove water spots.
  • Applied protective agents, including sealants, to protect surfaces.
  • Restored luster to vehicle interiors, including upholstery and vinyl.
  • Refilled gas tanks and documented fluid levels.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Wiped down and polished interior and exterior surfaces.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.

Education

High School Diploma -

Ayersville High School
Defiance, OH
05.2013

Skills

  • MS Office Expertise
  • Computer proficiency
  • Data Management
  • Schedule Coordination
  • Problem-solving abilities
  • Multitasking capabilities
  • Attention to detail
  • Adaptability and flexibility
  • Customer service expertise
  • Empathy and understanding
  • Conflict resolution
  • Relationship building
  • Excellent communication
  • Calm and Professional Under Pressure

Timeline

Service Writer

Miracle Motor Mart East
01.2016 - 10.2023

Car Detailer

Jaguar Land Rover Of Seattle
01.2015 - 12.2016

High School Diploma -

Ayersville High School

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Tyler Ferland