Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler FERRELL

Yukon,OK

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations.

Overview

2026
2026
years of professional experience

Work History

Assistant Manager

MHC Kenworth - TRP
06.2025 - Current
  • Increased sales by 20% first month.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Assistant Manager

MHC Kenworth
11.2021 - 06.2025
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff (54 employee's) , fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Parts Leadman

MHC Kenworth
11.2019 - 11.2021
  • Oversaw employee attendance record, handled payroll and worked with personnel for any questions or concerns they had.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Cross-trained existing employees to maximize team agility and performance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Accomplished multiple tasks within established timeframes.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.

Senior Parts Sales

MHC Kenworth
10.2018 - 11.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Answered constant flow of customer calls with minimal wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Worked with management team to gain insight on certain customers to target them.

Parts Salesman

Bruckner's Truck Sales
2 2009 - 10.2018
  • Consistently hit and exceeded sales goals by 20%.
  • Communicated regularly with regional and parts manager for daily support and strategic planning for accounts.
  • Responded to customer concerns with friendly and knowledgeable service by determining the customer's needs by asking relevant questions and listening actively to their responses.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Stocked and replenished Road Choice lights and Automann merchandise according to the store's needs.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Answered customer telephone calls promptly and in an appropriate manner.

Education

Human Relations

Amarillo College
Amarillo, Texas

High School Diploma - Basics

Mustang High School
Mustang, Oklahoma
2007

Skills

  • Self-motivated
  • Customer service
  • Customer-oriented
  • Computer literate
  • Active listening skills
  • Motivated team player
  • Employee relations
  • Client development
  • Networking skills
  • Inventory management
  • Skilled problem solver
  • Consistently meets sales goals
  • Upselling techniques
  • Interpersonal skills
  • Stocking
  • Shipment processing

Timeline

Assistant Manager

MHC Kenworth - TRP
06.2025 - Current

Assistant Manager

MHC Kenworth
11.2021 - 06.2025

Parts Leadman

MHC Kenworth
11.2019 - 11.2021

Senior Parts Sales

MHC Kenworth
10.2018 - 11.2019

High School Diploma - Basics

Mustang High School

Parts Salesman

Bruckner's Truck Sales
2 2009 - 10.2018

Human Relations

Amarillo College

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