Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Tyler Ferrier

Beverly,MA

Summary

Accomplished Sales Manager at AutoZone, adept in relationship building and staff management, significantly increased sales revenue through strategic planning and team motivation. Excelled in customer service, ensuring client satisfaction and loyalty. Skilled in sales team training, leveraging both hard and soft skills to achieve results. Proven track record of fostering teamwork and enhancing sales performance.

Overview

15
15
years of professional experience

Work History

Sales Manager

AutoZone
02.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Maintenance Technician

McGinn Bus Company
01.2015 - 03.2024
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.

Dispatcher

Four Star Servince Inc
01.2016 - 01.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Store Opener

Dunkin' Donuts
09.2011 - 06.2014
  • Created a welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays.
  • Increased store sales by implementing effective merchandising strategies and visual displays.
  • Coordinated seasonal promotions in alignment with corporate objectives, boosting sales during key retail periods.
  • Facilitated open lines of communication among team members, fostering a strong sense of teamwork and camaraderie.

Customer Service Representative

Rita's Italian Ice
08.2010 - 01.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Customer Service Representative

Ye Olde Pepper Company
06.2009 - 07.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Salem High School
Salem, MA
06.2010

Skills

  • Relationship Building
  • Sales team training
  • Staff Management

Timeline

Sales Manager

AutoZone
02.2024 - Current

Dispatcher

Four Star Servince Inc
01.2016 - 01.2024

Maintenance Technician

McGinn Bus Company
01.2015 - 03.2024

Store Opener

Dunkin' Donuts
09.2011 - 06.2014

Customer Service Representative

Rita's Italian Ice
08.2010 - 01.2011

Customer Service Representative

Ye Olde Pepper Company
06.2009 - 07.2010

High School Diploma -

Salem High School

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Tyler Ferrier