Tyler Fick
Bluffton,SOUTH CAROLINA
Summary
Positive front desk manager with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions.
Overview
9
9
years of professional experience
Work History
Front Desk Manager
Marriott Seapines
04.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Supervisor Front Office
Marriott Monarch
03.2022 - 04.2023
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Kept close eye on front desk to promptly address and resolve issues
- Fielded complaints from clients and customers and rectified issues.
Guest Services Associate Lead
Marriotts Monarch
09.2021 - 03.2022
- Mentored new staff on correct procedures, compliance requirements and performance strategies
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
- Welcomed large volume of guests and improved overall customer service.
Guest Service Associate
Marriotts Grande ocean
09.2020 - 09.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed customer complaints and rectified issues to complete satisfaction
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Sales Associate
Cost Plus World Market
08.2015 - 08.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Assisted customers by finding needed items and checking inventory for items at other locations
- Helped customers sign up for loyalty programs
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Education
Associate of Applied Science - General Technology
Technical College of The Lowcountry
Beaufort, SC12.2019
Skills
- Customer service
- Team player mentality
- Training and coaching
- Reliable and punctual
Additional Information
co- captain of TCL's club Ultimate frisbee team from 2016 - 2017. Helped build TCL's first club sport team.
Timeline
Front Desk Manager
Marriott Seapines
04.2023 - Current
Supervisor Front Office
Marriott Monarch
03.2022 - 04.2023
Guest Services Associate Lead
Marriotts Monarch
09.2021 - 03.2022
Guest Service Associate
Marriotts Grande ocean
09.2020 - 09.2021
Sales Associate
Cost Plus World Market
08.2015 - 08.2020
Associate of Applied Science - General Technology
Technical College of The Lowcountry
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