TYLER FIDER
Harker Heights,TX
Summary
Versatile administrative professional with a successful track record in teaching, customer service, and team leadership roles. Adept at managing classrooms, building customer relationships, and overseeing office operations. Proficient in Microsoft Office Suites, CRM, and ERP systems. Effective communicator and skilled problem solver. Seeking an opportunity to contribute to your team.
Overview
9
9
years of professional experience
Work History
Educational Assistant III
Cedar Ridge High School
08.2024 - Current
- Offered individualized instructional support to a student with unique learning requirements
- Partnered with educators to execute tailored education plans (IEPs) for student
- Cultivated an open and supportive educational atmosphere
- Supported classroom management by monitoring student behavior
- Ensured regular communication with student's family and educational team
Substitute Teacher
DoDEA
02.2023 - 05.2024
- Coordinated classroom activities aligned with provided lesson plans
- Received commendation from students, faculty, and administrators for classroom management
- Adapted lesson plans to suit diverse student backgrounds
- Enhanced transparent communication with students, parents, and staff
- Applied disciplinary actions to sustain conducive learning conditions
Customer Experience Representative
Enterprise Holdings
11.2019 - 06.2022
- Facilitated client interactions by warmly greeting and assisting with inquiries
- Demonstrated strong problem-solving capabilities, solving customer issues quickly
- Delivered detailed insights on services and products
- Kept thorough customer records in accordance with company standards
- Maintained consistent communication with clients to meet their needs
Customer Care Professional - Team Lead
Teleperformance
01.2018 - 03.2019
- Spearheaded team efforts to elevate customer support quality
- Mentored team to enhance performance
- Formulated efficient strategies to cater to evolving customer needs
- Tracked team performance metrics
- Optimized customer service workflows boosting operational efficiency
Business Office Associate
CarMax
12.2015 - 12.2017
- Oversaw daily office activities, such as reception and record-keeping
- Streamlined office procedures to boost efficiency and precision
- Performed bookkeeping tasks
- Cultivated strong relationships with vendors and customers
- Assisted with various special projects as required
Education
High School Diploma -
Emerald Ridge High School
06.2012
Some College (No Degree) - Art Studies
Arizona State University
Skills
- Classroom Management
- Adaptability
- Communication
- Problem-Solving
- Customer Service
- Team Leadership
- Organizational Management
- Attention to Detail
- Technical Proficiency
- Interpersonal Skills
Timeline
Educational Assistant III
Cedar Ridge High School
08.2024 - Current
Substitute Teacher
DoDEA
02.2023 - 05.2024
Customer Experience Representative
Enterprise Holdings
11.2019 - 06.2022
Customer Care Professional - Team Lead
Teleperformance
01.2018 - 03.2019
Business Office Associate
CarMax
12.2015 - 12.2017
High School Diploma -
Emerald Ridge High School
Some College (No Degree) - Art Studies
Arizona State University
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