Tyler Fields
Pomeroy,OH
Summary
Proven leader with extensive experience at Speedway Gas Stations, adept in boosting store performance and customer satisfaction. Skilled in inventory management and conflict resolution, I excel in transforming challenges into achievements, evidenced by enhancing employee engagement and retention. My proactive approach and team leadership have consistently driven positive outcomes.
Overview
9
9
years of professional experience
Work History
Store Leader on Special Assignment
Speedway Gas Station
Louisville/Lexington, Kentucky
08.2024 - 12.2024
- Helped struggling stores by cleaning, organizing, and doing what was necessary to get them back on budget.
- Ensured the stores were customer-ready by seeing that there was accurate pricing, quality product placement, and by training employees in any way necessary.
- Led employees to keep stores strong, and moving forward in a positive manner.
- Provided great customer service in a slightly different cultural area.
- Learned about different types of inventory and lottery systems to ensure stores would stay organized and in stock.
- Traveled from store to store, assisting in any way necessary.
Store Leader
Speedway Gas Station
Middleport/Columbus, Ohio
05.2020 - 08.2024
- Administered store's budget with strong planning and expense control abilities.
- Supervised work of cashiers, training new team members and monitoring performance.
- Planned store layout according to merchandising principles and best practices.
- Answered store and merchandise questions and led customers to wanted items.
- Tracked store inventories and ordered new materials to prevent shortages.
- Resolved customer service issues to ensure customer satisfaction.
- Ensured compliance with health and safety regulations in the workplace.
- Resolved customer complaints quickly and efficiently.
- Coordinated with vendors for ordering supplies, equipment, and other materials.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maximized profits by controlling costs and managing budgets effectively.
- Kept track of staff attendance records and updated payroll information accordingly.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Cleaned shelves, counters and tables to maintain organized store.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained store operations by following policies and procedures; completed reports.
- Developed relationships with vendors to secure competitive pricing on merchandise.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
Assistant Manager
Speedway Gas Station
Gallipolis, OH
10.2019 - 05.2020
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Recruited and trained new employees to meet job requirements.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
Groundsman/Landscaper
Enjoy The View Landscaping
Cocoa, FL
01.2019 - 10.2019
- Trimmed or edged around flower beds, walks, or walls.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
- Prepared soil and gardens for planting and laid down mulch and sod.
- Maintained grass, trees and shrubs on grounds by cutting, trimming, edging and pruning.
- Operated tractors, mowers and other power equipment to maintain grounds.
- Lifted and removed fallen or damaged branches using hand and power tools.
- Moved leaves and grass clippings using leaf blower.
- Installed block and stone décor according to plans and specifications.
- Cared for lawns by mulching, aerating, weeding or grubbing.
Assistant Manager
Smoker Friendly
Point Pleasant, WV
05.2018 - 01.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Assistant Manager
Speedway Gas Station
Gallipolis, Ohio
12.2016 - 03.2018
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured that all safety regulations were followed at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate staff members on a daily basis.
- Maintained accurate records of employee attendance, payroll, and other related documents.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the recruitment, interviewing, and hiring of new employees.
Sales Associate
Walmart
Gallipolis, OH
02.2016 - 12.2016
- Handled customer complaints in a professional manner.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Prepared merchandise for purchase or rental.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assessed customer needs to provide assistance and information on product features.
- Computed purchases and received and processed cash or credit payment.
Education
BBA - Management
Marshall University
Huntington, WV05-2015
General Studies
Wahama High School
Mason, WV05-2009
Skills
- Store safety
- Promotions planning
- Team management
- Store operations
- Employee engagement
- Employee development
- Customer loyalty and retention
- Store merchandising
- Policies and procedures
- Inventory management
- Employee scheduling
- Delegating work
- Store opening and closing
- Friendly and positive
- Loss prevention
- Payroll management
- Sales promotion
- Multitasking and organization
- Problem-solving
- Conflict resolution
- Team leadership
Personal Qualifications
I strive for success. I do the best that I can at what I do. My performance means everything to me. With given opportunity I will prove my knowledge and abilities. I have a wide array of skills and know how to effectively communicate with others. I will prove my work ethic and show my capabilities upon said opportunity given.
Timeline
Store Leader on Special Assignment
Speedway Gas Station
08.2024 - 12.2024
Store Leader
Speedway Gas Station
05.2020 - 08.2024
Assistant Manager
Speedway Gas Station
10.2019 - 05.2020
Groundsman/Landscaper
Enjoy The View Landscaping
01.2019 - 10.2019
Assistant Manager
Smoker Friendly
05.2018 - 01.2019
Lead Assistant Manager
Speedway Gas Station
12.2016 - 03.2018
Sales Associate
Walmart
02.2016 - 12.2016
BBA - Management
Marshall University
General Studies
Wahama High School
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